Associate Director, Field Launch & Change Surge
Novartis
June 27, 2026
Remote
United States
Operations
Key Responsibilities:
- Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through.
- Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities) with clarity on who does what by when.
- Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners.
- Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues.
- Coordinate hypercare mechanics during launch/change windows for rapid triage, clear ownership, and timely resolution of field-impacting issues.
- Drive stabilization by tracking issues through closure and ensuring recurring problems are addressed with root-cause fixes.
- Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn.
- Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership.
- Capture lessons learned and convert them into improved readiness playbooks, templates, and SOPs.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in field operations, launch execution, program delivery, or execution-focused roles in complex, matrixed organizations.
- Ability to operate effectively in high-intensity environments with competing priorities and tight timelines.
- Strong execution discipline and coordination; ability to translate plans into clear actions and closures.
- Excellent stakeholder management and communication, including driving alignment without direct authority.
Desirable Requirements:
- Familiarity with readiness frameworks, cutover/hypercare practices, and structured issue management.
- Comfort operating as surge capacity across multiple portfolios and workstreams.
Compensation & Benefits:
- Salary expected range: $145,600–$270,400 per year; performance-based cash incentive; potential annual equity awards.
- Comprehensive benefits package and time off for eligible US-based employees.
Application Instructions:
- Remote in the U.S.; relocation support not available; no visa sponsorship for this position.
- Provide surge execution support for launches, major tool/process releases, and high-impact organizational changes, ensuring clear sequencing, ownership, and follow-through.
- Translate launch/change plans into practical field actions (readiness tasks, cutover steps, stabilization activities) with clarity on who does what by when.
- Identify cross-team dependencies and readiness risks early (training gaps, workflow breaks, operational constraints) and drive mitigation actions with owners.
- Support cutover planning and go-live readiness, including readiness checklists, field-facing timing clarity, and escalation pathways for high-severity issues.
- Coordinate hypercare mechanics during launch/change windows for rapid triage, clear ownership, and timely resolution of field-impacting issues.
- Drive stabilization by tracking issues through closure and ensuring recurring problems are addressed with root-cause fixes.
- Partner across teams to align execution details (timelines, readiness expectations, support model) and reduce last-minute churn.
- Maintain an integrated view of launch/change readiness signals and surface actionable watch-outs to execution leadership.
- Capture lessons learned and convert them into improved readiness playbooks, templates, and SOPs.
Essential Requirements:
- Bachelor’s degree.
- 6+ years’ experience in field operations, launch execution, program delivery, or execution-focused roles in complex, matrixed organizations.
- Ability to operate effectively in high-intensity environments with competing priorities and tight timelines.
- Strong execution discipline and coordination; ability to translate plans into clear actions and closures.
- Excellent stakeholder management and communication, including driving alignment without direct authority.
Desirable Requirements:
- Familiarity with readiness frameworks, cutover/hypercare practices, and structured issue management.
- Comfort operating as surge capacity across multiple portfolios and workstreams.
Compensation & Benefits:
- Salary expected range: $145,600–$270,400 per year; performance-based cash incentive; potential annual equity awards.
- Comprehensive benefits package and time off for eligible US-based employees.
Application Instructions:
- Remote in the U.S.; relocation support not available; no visa sponsorship for this position.