Associate Director, Customer Engagement Liaison, US Kidney – West

Role Summary

The Associate Director, Customer Engagement Liaison, US Kidney – West, builds and manages relationships with nephrology Key Thought Leaders (KTLs) in IgA nephropathy and APOL1-mediated kidney disease. The role collaborates with KTLs in the assigned territory to collect insights, foster advocacy, and inform marketing strategy. It implements cross-functional KTL engagement plans across regional meetings, advisory boards, strategic councils, and congresses. The candidate must reside in the territory near an airport; travel and territory footprint may evolve over time.

Responsibilities

• Identify, build, and manage relationships with nephrology KTLs
• Implement KTL Engagement Plans in close collaboration with cross-functional colleagues in the field and at headquarters
• Lead the execution of regional insights meetings through identification and engagement of key advisors
• Support advisory boards and strategic council activities and meetings, including nominating potential new members
• Plan and execute national and regional conferences with a focus on meaningful KTL engagements for senior leaders
• Monitor trends and insights about current and future treatment patterns that may impact the commercial strategy and provide feedback for consideration
• Work with KTLs to gain and synthesize feedback in support of commercial projects
• Deliver key customer insights on strategy, tactics, messaging, and program execution in partnership with marketing and other headquarter-based teams
• Collaborate with other field-based roles (sales, medical, access, etc.) to optimize engagement and maximize insight generation
• Model and instill a culture of compliance focused on ethics and integrity in all we do

Qualifications

• Typically requires 10+ years of experience in healthcare/biopharmaceuticals, or an equivalent combination of experience and education
• Nephrology experience
• Previous experience as a Thought Leader Liaison or Regional Marketing Lead
• Rare disease / specialty product launch experience
• Experience working in highly competitive markets

Skills

• Customer focus with strong knowledge of KTL engagement practices
• Clinical, technical, and scientific aptitude in complex disease states
• Demonstrated ability to execute against strategic and tactical plans under short timelines
• Highly effective communication skills (verbal, written, presentation)
• Self-driven with strong organizing and planning skills
• Highly collaborative with the ability to manage multiple projects simultaneously

Education

• Bachelor's degree

Additional Requirements

• Valid driver's license in good standing
• Approximately 60-80% domestic travel throughout the US, some weekends included