Associate Director, Customer Engagement Communications

Role: Associate Director, Customer Engagement Communications, supporting strategic internal communications for Novartis US field sales organization. Responsibilities: develop and execute integrated communication strategies aligned with engagement priorities; craft change management narratives and support adoption of new initiatives; prepare executive content for business milestones; produce internal articles, videos, and digital content; manage channels and monitor engagement metrics for continuous improvement. Requirements: Bachelor’s degree in communications, PR, journalism, or related field; 6+ years in internal or executive communications, with experience supporting senior leaders and change initiatives; pharmaceutical industry experience, including field communications, is required. Preferred: ability to support geographically dispersed teams, familiarity with digital communication platforms and internal tools; AI tools proficiency beneficial. HighValue: support for large, dispersed teams; experience in pharma corporate and change communications; supporting leadership and transformation messaging. WorkSetup: remote US-based with 10% travel; some restrictions may apply.