Associate Director, CRM Product Owner (4 positions)
Novartis
August 09, 2026
On-site
East Hanover, NJ
IT
Key Responsibilities:
- Own and deliver end-to-end CRM capabilities (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release, hypercare, enhancements, and maintenance.
- Translate business needs into requirements: gather insights and define user stories, acceptance criteria, and success measures.
- Maintain and refine a prioritized product backlog aligned to quarterly/PI planning.
- Drive disciplined agile execution: plan/execute/track work, remove blockers, manage trade-offs, and ensure high-quality releases.
- Improve processes and user experience; validate with users; support change adoption via documentation and enablement.
- Partner across business and IT (CRM product managers, architecture, analytics, privacy/legal, commercial/medical) for requirements, sequencing, and readiness.
- Ensure governance, privacy, and compliance; support risk assessments for regulatory/security/data standards.
- Mentor/coordinated delivery resources; support product-owner capability building.
- Enable adoption and measure impact; communicate status, risks, decisions, and outcomes.
- Contribute to roadmap strategy using market/user feedback and performance data; stay current on CRM platforms (e.g., Salesforce, Veeva).
Essential Requirements:
- Bachelor’s required; MS and/or MBA preferred.
- 5–7+ years product management/tech strategy/innovation/leadership (pharma/healthcare/CRM preferred).
- Proven success leading product management for large-scale CRM implementations.
- Deep CRM landscape knowledge (Sales, Marketing, Service): Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core) and Veeva.
- Understanding of CRM/AI/data platforms/architectures (e.g., Salesforce Data Cloud, OpenAI, Snowflake, data lake tech).
- Experience owning product management operations (backlog health/prioritization, agile ceremonies, strategic innovation).
- Excellent stakeholder communication; AI-supported product management (e.g., LLM-supported user-story creation, process mapping).
- Strong analytical/problem-solving and ability to adapt to evolving tech.
Location/Travel:
- East Hanover, NJ (no remote option); ~10% travel.
Compensation/Benefits (as stated):
- Salary range: $156,600–$283,400/year; performance cash incentive; potential annual equity.
- US eligible employees: comprehensive health/life/disability, 401(k) match, time off (vacation/personal days/holidays/other leaves).
- Own and deliver end-to-end CRM capabilities (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release, hypercare, enhancements, and maintenance.
- Translate business needs into requirements: gather insights and define user stories, acceptance criteria, and success measures.
- Maintain and refine a prioritized product backlog aligned to quarterly/PI planning.
- Drive disciplined agile execution: plan/execute/track work, remove blockers, manage trade-offs, and ensure high-quality releases.
- Improve processes and user experience; validate with users; support change adoption via documentation and enablement.
- Partner across business and IT (CRM product managers, architecture, analytics, privacy/legal, commercial/medical) for requirements, sequencing, and readiness.
- Ensure governance, privacy, and compliance; support risk assessments for regulatory/security/data standards.
- Mentor/coordinated delivery resources; support product-owner capability building.
- Enable adoption and measure impact; communicate status, risks, decisions, and outcomes.
- Contribute to roadmap strategy using market/user feedback and performance data; stay current on CRM platforms (e.g., Salesforce, Veeva).
Essential Requirements:
- Bachelor’s required; MS and/or MBA preferred.
- 5–7+ years product management/tech strategy/innovation/leadership (pharma/healthcare/CRM preferred).
- Proven success leading product management for large-scale CRM implementations.
- Deep CRM landscape knowledge (Sales, Marketing, Service): Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core) and Veeva.
- Understanding of CRM/AI/data platforms/architectures (e.g., Salesforce Data Cloud, OpenAI, Snowflake, data lake tech).
- Experience owning product management operations (backlog health/prioritization, agile ceremonies, strategic innovation).
- Excellent stakeholder communication; AI-supported product management (e.g., LLM-supported user-story creation, process mapping).
- Strong analytical/problem-solving and ability to adapt to evolving tech.
Location/Travel:
- East Hanover, NJ (no remote option); ~10% travel.
Compensation/Benefits (as stated):
- Salary range: $156,600–$283,400/year; performance cash incentive; potential annual equity.
- US eligible employees: comprehensive health/life/disability, 401(k) match, time off (vacation/personal days/holidays/other leaves).