Associate Director, CRM Product Owner (2 positions)
Novartis
August 29, 2026
On-site
East Hanover, NJ
IT
Key Responsibilities:
- Own and deliver assigned CRM product area (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release, hypercare, enhancements, and ongoing maintenance.
- Translate business needs into requirements: gather/document insights and define prioritized product features, user stories, acceptance criteria, and success measures.
- Manage and refine the backlog (prioritization, refinement cadence, dependencies, definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities.
- Drive disciplined agile execution with delivery teams: plan/track work, remove blockers, manage scope trade-offs, and ensure predictable high-quality releases.
- Improve processes and user experience by identifying workflow pain points, proposing/validating enhancements, and supporting change adoption via documentation and enablement.
- Partner across business and IT (CRM product managers, architecture, analytics, privacy/legal, commercial/medical) on requirements, sequencing, and release readiness.
- Ensure governance, privacy, and compliance via risk assessments and adherence to regulatory, privacy, security, and data standards.
- Mentor/coordinate extended delivery resources and contribute to capability building.
- Support change enablement/adoption with training & communications; incorporate feedback into iterative improvements.
- Communicate roadmap status/outcomes (risks, decisions, measurable results) to leadership and stakeholders.
- Contribute to product strategy/continuous improvement using market trends, user feedback, and performance data.
- Maintain platform/domain awareness across CRM systems (e.g., Salesforce, Veeva) and best practices.
Essential Requirements:
- Bachelor’s degree required; MS and/or MBA preferred.
- Proven success driving product management for large-scale CRM implementations.
- 5–7+ years in product management/technology strategy/innovation/leadership (pharma, healthcare, or CRM preferred).
- Deep knowledge of CRM landscape (Sales/Marketing/Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core) and Veeva.
- Understanding of CRM, AI, and data platforms/architectures (e.g., Salesforce Data Cloud, OpenAI, Snowflake, data lake technologies).
- Accountable for product management operations (backlog health/prioritization, agile ceremonies, strategic innovation).
- Excellent communication and stakeholder alignment skills.
- Experience with AI-supported product management (e.g., LLM-assisted user-story creation, process mapping).
- Strong analytical/problem-solving skills.
- Ability to adapt in rapidly evolving technology environments.
Location/Travel:
- East Hanover, NJ (not remote); ~10% travel (domestic and/or international).
- Own and deliver assigned CRM product area (e.g., field productivity, customer engagement workflows, medical engagement) from discovery through release, hypercare, enhancements, and ongoing maintenance.
- Translate business needs into requirements: gather/document insights and define prioritized product features, user stories, acceptance criteria, and success measures.
- Manage and refine the backlog (prioritization, refinement cadence, dependencies, definition of ready/done) aligned to quarterly/PI planning and stakeholder priorities.
- Drive disciplined agile execution with delivery teams: plan/track work, remove blockers, manage scope trade-offs, and ensure predictable high-quality releases.
- Improve processes and user experience by identifying workflow pain points, proposing/validating enhancements, and supporting change adoption via documentation and enablement.
- Partner across business and IT (CRM product managers, architecture, analytics, privacy/legal, commercial/medical) on requirements, sequencing, and release readiness.
- Ensure governance, privacy, and compliance via risk assessments and adherence to regulatory, privacy, security, and data standards.
- Mentor/coordinate extended delivery resources and contribute to capability building.
- Support change enablement/adoption with training & communications; incorporate feedback into iterative improvements.
- Communicate roadmap status/outcomes (risks, decisions, measurable results) to leadership and stakeholders.
- Contribute to product strategy/continuous improvement using market trends, user feedback, and performance data.
- Maintain platform/domain awareness across CRM systems (e.g., Salesforce, Veeva) and best practices.
Essential Requirements:
- Bachelor’s degree required; MS and/or MBA preferred.
- Proven success driving product management for large-scale CRM implementations.
- 5–7+ years in product management/technology strategy/innovation/leadership (pharma, healthcare, or CRM preferred).
- Deep knowledge of CRM landscape (Sales/Marketing/Service), including Salesforce (Agentforce, Marketing Cloud, Health Cloud, Data360, Core) and Veeva.
- Understanding of CRM, AI, and data platforms/architectures (e.g., Salesforce Data Cloud, OpenAI, Snowflake, data lake technologies).
- Accountable for product management operations (backlog health/prioritization, agile ceremonies, strategic innovation).
- Excellent communication and stakeholder alignment skills.
- Experience with AI-supported product management (e.g., LLM-assisted user-story creation, process mapping).
- Strong analytical/problem-solving skills.
- Ability to adapt in rapidly evolving technology environments.
Location/Travel:
- East Hanover, NJ (not remote); ~10% travel (domestic and/or international).