Associate Director, Compliance Transparency & Automation

Role Summary

Associate Director, Compliance Transparency & Automation – develop and manage systems and capabilities for content compliance case management within US Integrated Marketing. Define business requirements, use cases, taxonomy, quality controls, reports and dashboards, KPIs, and document processes, procedures, and related artifacts to ensure transparency and automation in incident management.

Responsibilities

• Systems and Capabilities Business Ownership: Lead the development and implementation of systems and capabilities to support content incident management, ensuring they are aligned with organizational goals and regulatory requirements, in partnership with IT, Data, and Compliance stakeholders. (DDIT, IDS, ERC)
• Data Analysis and Reporting: Provide comprehensive data analysis and generate KPIs to monitor content compliance performance. Ensure data accuracy and integrity in all reports.
• Process and Procedure Management: Establish and maintain processes, procedures, and related artifacts to ensure efficient and effective incident management. Continuously review and improve these processes to enhance transparency and automation.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders, providing clear and concise updates on system capabilities, data analysis, and process improvements on a regular, defined cadence.
• Compliance and Quality Assurance: Ensure all systems and processes comply with regulatory requirements and internal policies. Conduct regular audits and reviews to maintain high standards of quality and compliance.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of incident management.

Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Data Science, Business Administration). Advanced degree preferred.
• Minimum of 5 years of experience in a similar role within the pharmaceutical or healthcare industry, with a strong background in data analysis, systems development, and audit-ready process management
• Proficiency in data analysis tools and incident management systems with skills in data management, analytics, data visualization, and storytelling
• Experience with Quality Systems management - e.g. AQUA, FUSE, Veeva, PI/Labelling
• Skilled in capability development - evaluating, optimizing and scaling in continuous improvement model
• Pharmaceutical compliance expertise specific to audits and content compliance
• Background in cross-functional project management/capabilities delivery & adoption
• Strong analytical and problem-solving skills; excellent communication and interpersonal skills; ability to work independently and as part of a team with strong organizational and time management skills.

Desirable Qualifications

• Leadership of globally distributed teams