Associate Director- Automation Portfolio and Business Enablement

Role: Lead the automation portfolio at Lilly to advance autonomous support capabilities through AI-enabled solutions, focusing on business prioritization, stakeholder alignment, and benefit realization. Responsibilities: establish and maintain a prioritized automation use-case pipeline by analyzing operational demand, pain points, and service trends; define governance routines for intake, review, and benefit tracking; lead adoption planning by partnering with operations, engineering, and support teams to ensure sustained usage; track and communicate value through metrics like ticket deflection, manual effort reduction, and Tier 0/Tier 0.5 adoption; and collaborate with SRE and automation teams to convert operational insights into transformation opportunities. Requirements: Bachelor's in Computer Science, IT, Business, or related; 7-10+ years in IT service management, automation enablement, or digital transformation; experience with ITSM practices, AI-enabled service capabilities, and portfolio governance; stakeholder management and cross-functional influence skills. High-Value: focus on AI-driven automation, Tier 0/Tier 0.5 support, operational demand analysis, and cross-team collaboration within a global enterprise. WorkSetup: not explicitly specified; likely hybrid or remote based on typical roles.