Associate Director, Access & Reimbursement - Oncology/Neuro - NE, KS, MO
Novartis
August 11, 2026
Remote friendly (Kansas City, KS)
United States
Market Access
Responsibilities (ADAR):
- Field-based in-person (or virtual as needed) education to defined accounts on access and reimbursement topics to support aligned product strategy.
- Lead patient access and reimbursement in B2B conversations with account executives; manage pull-through of access/reimbursement strategy and downstream account operations.
- Provide face-to-face program education to providers and staff; support integration into office workflows.
- Address customer questions on ordering, payment, inventorying, and product returns/replacement.
- Analyze access/reimbursement problems; support reimbursement with third-party payers at the provider level; identify local/regional/national reimbursement trends.
- Support pull-through of local coverage decisions; communicate policy changes impacting other departments.
- Inform customers about manufacturer-sponsored patient support programs (e.g., co-pay).
- Maintain expertise in local/regional access landscape and serve as reimbursement expert as needed.
- Interface with Patient Support Center and Access & Reimbursement Managers on case management, tracking, issue resolution, and staff education.
- Coordinate cross-functionally within Novartis; handle PII appropriately (HIPAA/privacy compliance).
- Identify and report adverse events via established Novartis systems.
Buy-and-Bill Specific:
- Assess access locally; develop and communicate a Plan of Action (POA).
- Educate HCPs on acquisition pathways and buy-and-bill end-to-end processes; include centralized/decentralized scenarios and alternate channels (e.g., white/clear/brown bagging, alternate sites).
- Educate stakeholders on ordering, payment, inventory, and returns/replacement; engage non-prescribers (pharmacy, leadership, financial counselors, administrators, revenue cycle).
Qualifications/Requirements:
- Bachelor’s required; business/biological science preferred; advanced degree preferred.
- 5+ years in pharma/biotech (Patient Services, Market Access, Sales, and/or account management), including 2+ years in patient services practice support for specialty products.
- Experience with complex practices/health systems; proactive strategic account management.
- Deep expertise integrating manufacturer-sponsored patient support programs.
- Experience with specialty pharmacy networks; knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
- Strong understanding of Commercial, Medicare, and state Medicaid in assigned region.
- Must live within assigned territory; travel 50%+.
- Driving is essential: fully valid, unrestricted driver’s license required.
Preferred:
- Presentations to C-level executives; strong cross-functional collaboration; expertise in therapeutic area practice dynamics.
Benefits (explicitly stated):
- Expected salary range: $160,300–$297,700/year; performance-based cash incentive; possible annual equity awards; US benefits and time off.
Training/Application:
- Complete initial training for field roles (home study; ≤8 hours/day and ≤40 hours/week).
- Field-based in-person (or virtual as needed) education to defined accounts on access and reimbursement topics to support aligned product strategy.
- Lead patient access and reimbursement in B2B conversations with account executives; manage pull-through of access/reimbursement strategy and downstream account operations.
- Provide face-to-face program education to providers and staff; support integration into office workflows.
- Address customer questions on ordering, payment, inventorying, and product returns/replacement.
- Analyze access/reimbursement problems; support reimbursement with third-party payers at the provider level; identify local/regional/national reimbursement trends.
- Support pull-through of local coverage decisions; communicate policy changes impacting other departments.
- Inform customers about manufacturer-sponsored patient support programs (e.g., co-pay).
- Maintain expertise in local/regional access landscape and serve as reimbursement expert as needed.
- Interface with Patient Support Center and Access & Reimbursement Managers on case management, tracking, issue resolution, and staff education.
- Coordinate cross-functionally within Novartis; handle PII appropriately (HIPAA/privacy compliance).
- Identify and report adverse events via established Novartis systems.
Buy-and-Bill Specific:
- Assess access locally; develop and communicate a Plan of Action (POA).
- Educate HCPs on acquisition pathways and buy-and-bill end-to-end processes; include centralized/decentralized scenarios and alternate channels (e.g., white/clear/brown bagging, alternate sites).
- Educate stakeholders on ordering, payment, inventory, and returns/replacement; engage non-prescribers (pharmacy, leadership, financial counselors, administrators, revenue cycle).
Qualifications/Requirements:
- Bachelor’s required; business/biological science preferred; advanced degree preferred.
- 5+ years in pharma/biotech (Patient Services, Market Access, Sales, and/or account management), including 2+ years in patient services practice support for specialty products.
- Experience with complex practices/health systems; proactive strategic account management.
- Deep expertise integrating manufacturer-sponsored patient support programs.
- Experience with specialty pharmacy networks; knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
- Strong understanding of Commercial, Medicare, and state Medicaid in assigned region.
- Must live within assigned territory; travel 50%+.
- Driving is essential: fully valid, unrestricted driver’s license required.
Preferred:
- Presentations to C-level executives; strong cross-functional collaboration; expertise in therapeutic area practice dynamics.
Benefits (explicitly stated):
- Expected salary range: $160,300–$297,700/year; performance-based cash incentive; possible annual equity awards; US benefits and time off.
Training/Application:
- Complete initial training for field roles (home study; ≤8 hours/day and ≤40 hours/week).