Associate Director, Access & Reimbursement (ADAR) CV- West Texas
Novartis
August 20, 2026
Remote friendly (San Antonio, Texas Metropolitan Area)
United States
Market Access
Key Responsibilities
- Interact with large, complex accounts to support patient access within aligned therapeutic area product(s); proactively provide face-to-face education on access/reimbursement programs to providers and staff.
- Work with therapeutic area office stakeholders (executives, providers, administrators, billing/coding, claims, revenue cycle) to support patient access.
- Analyze problems and resolve patient reimbursement issues with third-party payers at the provider level; act as reimbursement expert as needed.
- Support pull-through on local coverage decisions; proactively communicate policy changes/issues impacting other departments.
- Maintain expertise in regional/local access landscape and anticipate healthcare changes.
- Interface with Patient Support Center (hub) and Access & Reimbursement Managers on patient case management (tracking cases, issue resolution, reimbursement support, staff education).
- Collaborate cross-functionally with NPC associates to share customer needs/barriers for aligned product(s).
- Educate HCPs on acquisition pathways using approved materials; including buy-and-bill end-to-end workflows and facility pull-through (centralized/decentralized acquisition; white/clear/brown bagging; alternate site of care).
- Assess assigned geography and develop/communicate a Plan of Action (POA).
- Educate stakeholders on ordering, payment, inventory, and product returns/replacements.
- Engage non-prescribers (pharmacy, leadership, financial counselors, administrators, revenue cycle, etc.).
Minimum Requirements/Qualifications
- Bachelor’s degree required; business/biological science preferred; advanced degree preferred.
- 5+ years in pharma/biotech (Patient Services/Market Access/Sales/account management); 2+ years in a Patient Services practice support role for specialty products.
- Experience with highly complex practices/health systems to establish access and acquisition pathways.
- Strategic, proactive account management experience.
- Deep expertise integrating manufacturer-sponsored patient support programs.
- Specialty pharmacy network acquisition experience.
- Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
- Reside within territory or within 60 miles of territory border; ability to travel 60–80%; must have a valid driver’s license.
Benefits
- US-based eligible employees: comprehensive benefits (health, life, disability, 401(k) with match) and time off (vacation/personal days/holidays/leaves).
- Performance-based cash incentive; annual equity awards eligibility (depending on level).
Application Instructions
- Complete required initial training (home study; ≤8 hours/day and ≤40 hours/week) for field roles with a dedicated training period.
- Interact with large, complex accounts to support patient access within aligned therapeutic area product(s); proactively provide face-to-face education on access/reimbursement programs to providers and staff.
- Work with therapeutic area office stakeholders (executives, providers, administrators, billing/coding, claims, revenue cycle) to support patient access.
- Analyze problems and resolve patient reimbursement issues with third-party payers at the provider level; act as reimbursement expert as needed.
- Support pull-through on local coverage decisions; proactively communicate policy changes/issues impacting other departments.
- Maintain expertise in regional/local access landscape and anticipate healthcare changes.
- Interface with Patient Support Center (hub) and Access & Reimbursement Managers on patient case management (tracking cases, issue resolution, reimbursement support, staff education).
- Collaborate cross-functionally with NPC associates to share customer needs/barriers for aligned product(s).
- Educate HCPs on acquisition pathways using approved materials; including buy-and-bill end-to-end workflows and facility pull-through (centralized/decentralized acquisition; white/clear/brown bagging; alternate site of care).
- Assess assigned geography and develop/communicate a Plan of Action (POA).
- Educate stakeholders on ordering, payment, inventory, and product returns/replacements.
- Engage non-prescribers (pharmacy, leadership, financial counselors, administrators, revenue cycle, etc.).
Minimum Requirements/Qualifications
- Bachelor’s degree required; business/biological science preferred; advanced degree preferred.
- 5+ years in pharma/biotech (Patient Services/Market Access/Sales/account management); 2+ years in a Patient Services practice support role for specialty products.
- Experience with highly complex practices/health systems to establish access and acquisition pathways.
- Strategic, proactive account management experience.
- Deep expertise integrating manufacturer-sponsored patient support programs.
- Specialty pharmacy network acquisition experience.
- Knowledge of reimbursement pathways (specialty pharmacy, buy-and-bill, retail).
- Reside within territory or within 60 miles of territory border; ability to travel 60–80%; must have a valid driver’s license.
Benefits
- US-based eligible employees: comprehensive benefits (health, life, disability, 401(k) with match) and time off (vacation/personal days/holidays/leaves).
- Performance-based cash incentive; annual equity awards eligibility (depending on level).
Application Instructions
- Complete required initial training (home study; ≤8 hours/day and ≤40 hours/week) for field roles with a dedicated training period.