Associate CMC IT Systems Engineer

Role Summary

The Associate CMC IT Systems Engineer is the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. Primary systems in scope include Syncade (MES), DeltaV (automation/PCS), the PI System (OSI PI), and Building Management System (BMS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.

Responsibilities

• Serve as the first point of contact for shop-floor users; diagnose, resolve, and document issues for Syncade, DeltaV, OSI PI, and BMS.
• Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
• Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.
• Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.
• Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
• Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
• Participate in planned maintenance windows for support validation and post-maintenance checks.
• Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
• Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Qualifications

• Bachelor‚Äôs degree in Information Technology, Engineering, or a related field.
• 3+ years of experience in manufacturing systems support within GMP environments, with hands-on expertise in Syncade, DeltaV, OSI PI, and BMS.
• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
• Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.
• Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.
• Note: Immigration sponsorship is not available for this role; candidates must already hold work authorization in the US and be able to maintain status without future sponsorship.

Skills

• Depth in two or more systems: Syncade, DeltaV, or BMS, with familiarity in their integrations.
• Strong customer-service mindset; confident facilitating user training and delivering concise how-to.
• Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.
• Continuous-improvement orientation‚Äîexperience reducing ticket volume through standardization or automation initiatives.

Education

• Bachelor‚Äôs degree in Information Technology, Engineering, or a related field.