Associate Application Support Analyst
Novo Nordisk
August 25, 2026
On-site
Lexington, MA
IT
Responsibilities:
- Provide desk-side and subject matter expert IT support for office and clinical/research laboratory users.
- Escalate and resolve incidents/requests (IT Helpdesk; mission-critical issues) using ITSM and SLAs.
- Troubleshoot end-user, lab IT, VoIP, network, and system issues per SOPs; reduce recurring incidents/ticket volume.
- Manage Exchange Online (mailboxes, distribution groups, calendars).
- Support Active Directory, Azure, Office 365, VoIP accounts; configure imaging, application packaging, and desktop settings.
- Lead testing/configuration/installation/repair of IT equipment; decommission hardware; support conference room A/V.
- Implement customer support best practices; collaborate with internal teams and external vendors; document knowledge base.
- Activate/troubleshoot company mobile devices; assist with network printer configuration.
- Participate in weekend on-call rotation; carry company mobile phone.
Qualifications:
- Bachelor’s in CS/Software Engineering or related; 3+ years IT helpdesk and project experience.
- Expert MS Windows; strong local Active Directory and Azure experience.
- 3+ years relevant experience; strong technical/presentation skills in fast-paced environments.
- Required: Office 365 administration knowledge; customer service; training/mentorship ability; time management/prioritization; security/control procedure adherence.
Preferred:
- Pharmaceutical/regulatory environment experience; iOS; enterprise AV (e.g., Trellix); Exchange Online troubleshooting; Office 365 Admin Center/AzureAD; Windows app deployment tools (e.g., software distribution); enterprise MDM; TCP/IP/DNS/DHCP/VPN; project management.
- Automox, SmartDeploy, FreshService.
Benefits/Pay:
- Base compensation range: $70,400–$123,200; eligible for company bonus; long-term incentives/vehicles may apply.
- Medical/dental/vision, life/disability, 401(k), FSA, EAP, tuition reimbursement, voluntary benefits; sick time, flexible vacation, parental leave.
Application instructions:
- For accommodation requests only: call 1-855-411-5290.
- Provide desk-side and subject matter expert IT support for office and clinical/research laboratory users.
- Escalate and resolve incidents/requests (IT Helpdesk; mission-critical issues) using ITSM and SLAs.
- Troubleshoot end-user, lab IT, VoIP, network, and system issues per SOPs; reduce recurring incidents/ticket volume.
- Manage Exchange Online (mailboxes, distribution groups, calendars).
- Support Active Directory, Azure, Office 365, VoIP accounts; configure imaging, application packaging, and desktop settings.
- Lead testing/configuration/installation/repair of IT equipment; decommission hardware; support conference room A/V.
- Implement customer support best practices; collaborate with internal teams and external vendors; document knowledge base.
- Activate/troubleshoot company mobile devices; assist with network printer configuration.
- Participate in weekend on-call rotation; carry company mobile phone.
Qualifications:
- Bachelor’s in CS/Software Engineering or related; 3+ years IT helpdesk and project experience.
- Expert MS Windows; strong local Active Directory and Azure experience.
- 3+ years relevant experience; strong technical/presentation skills in fast-paced environments.
- Required: Office 365 administration knowledge; customer service; training/mentorship ability; time management/prioritization; security/control procedure adherence.
Preferred:
- Pharmaceutical/regulatory environment experience; iOS; enterprise AV (e.g., Trellix); Exchange Online troubleshooting; Office 365 Admin Center/AzureAD; Windows app deployment tools (e.g., software distribution); enterprise MDM; TCP/IP/DNS/DHCP/VPN; project management.
- Automox, SmartDeploy, FreshService.
Benefits/Pay:
- Base compensation range: $70,400–$123,200; eligible for company bonus; long-term incentives/vehicles may apply.
- Medical/dental/vision, life/disability, 401(k), FSA, EAP, tuition reimbursement, voluntary benefits; sick time, flexible vacation, parental leave.
Application instructions:
- For accommodation requests only: call 1-855-411-5290.