Assoc. Director, AI Enablement & IT Training

Essential Duties & Responsibilities:
- Own the day-to-day operational enablement of Microsoft 365 Copilot across the enterprise
- Configure, test, enable, and maintain Copilot features, settings, and options within the Microsoft ecosystem
- Ensure Copilot remains functional, secure, and usable as Microsoft introduces updates and new capabilities
- Partner with IT security, infrastructure, applications, and service teams to align AI enablement with operational standards
- Translate AI capabilities into practical, repeatable use cases that improve employee productivity
- Support responsible, compliant, and scalable use of AI technologies
- Work with business and functional departments to support AI implementation within their systems and workflows
- Help departments identify opportunities where AI can improve efficiency, accuracy, or decision-making
- Support enablement and adoption of AI capabilities across enterprise applications and business processes
- Act as a bridge between IT and business teams to ensure AI solutions are practical, usable, and well-adopted
- Own IT training and enablement for new hires, system changes, and technology rollouts
- Develop and maintain clear, accurate IT documentation and self-service resources
- Ensure adoption and training activities are embedded into IT initiatives from the start
- Continuously improve onboarding and training materials based on user feedback and operational needs
- Identify adoption gaps across AI and IT platforms and work with IT teams to address them
- Collaborate with Service Desk, Infrastructure, and Applications teams to support smooth adoption
- Provide regular updates to IT leadership on adoption trends and enablement progress

Experience & Qualifications:
- Bachelor’s degree in IT, Computer Science, Information Systems, Data Analytics, Business Technology, or related field (MS/MBA preferred but not required)
- Minimum 7 years in IT, digital workplace enablement, enterprise applications, or technology adoption roles, including at least 3 years supporting AI-enabled tools/automation/intelligent platforms in an enterprise environment
- Hands-on experience enabling/operating/supporting Microsoft 365 Copilot or comparable AI productivity platforms
- Demonstrated experience translating AI capabilities into real-world, repeatable business use cases across multiple departments
- Experience working with security, infrastructure, data, and compliance teams to ensure responsible and compliant AI usage
- Proven experience driving technology adoption, training, and change enablement
- Experience in a regulated/compliance-driven environment (pharmaceutical, biotech, life sciences, healthcare, or similar) strongly preferred

Skill Requirements:
- Hands-on skills enabling/operating AI-powered productivity tools (configuration, testing, validation, sustainment)
- Ability to design, document, and operationalize AI use cases that improve productivity, efficiency, and decision-making
- Practical understanding of responsible AI principles (data protection, privacy, security, risk management)
- Ability to analyze user behavior and adoption patterns to improve usability and value realization
- Strong facilitation and communication skills for educating users on effective AI use
- Ability to create AI-specific training materials, adoption guides, and self-service resources
- Strong collaboration across IT and business teams

Knowledge Requirements:
- Deep working knowledge of the Microsoft AI ecosystem (Microsoft 365 Copilot and supporting Microsoft 365 services)
- Understanding of enterprise AI enablement models (prompt use, workflow augmentation, productivity use cases)
- Knowledge of AI governance, data security, access controls, and compliance considerations
- Familiarity with IT service management and support models for AI-enabled tools
- Understanding of AI impacts on business processes, user behavior, and organizational change, especially in regulated organizations