Assistant Manager

Role Summary

The Assistant Manager provides supervision for all donor-related activities within the plasma collection center, including production, regulatory compliance, and human resource management as required. They coordinate day-to-day center activities to support company goals, oversee the training plan and SOPs, and foster teamwork and mutual respect among staff. The role focuses on donor satisfaction in a safe, healthy, and friendly environment and primarily operates in the production areas to identify production, staffing, quality, and personnel issues. This position is not purely administrative but serves as a bridge between daily operations and the Center Director.

Responsibilities

• Monitors donor flow to ensure donors move through the center at the expected pace, adjusting as necessary and identifying workflow improvements and efficiencies.
• Provides routine feedback to supervisor via one-on-one communication, telephone updates, action reports, and other management reports; informs supervisor of critical issues immediately.
• Assists the Center Director in monitoring production and expenses against the budget.
• Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
• Ensures supplies for daily operations are always available.
• Directly oversees donor satisfaction on a day-to-day basis and works to minimize annoyances or delays.
• Participates in center internal audits and assists with corrective actions as needed.
• Performs responsibilities associated with unsuitable units and donors as needed.
• Ensures staff are trained and competent in accordance with the center training plan and available to support safe donation activity.
• Monitors staff performance against standards and provides immediate corrections as needed.
• Manages absences and attendance events and work task schedules.
• Provides input into annual evaluations.
• Collaborates with QAS/designee to monitor errors, develop and implement corrective actions, and ensure regulatory, cGMP, and customer requirements are met at all times.

Skills

• Ability to effectively manage staff and handle multiple priorities and tight deadlines.
• Understanding of concepts, requirements, and accounting issues across business areas.
• Strong attention to detail and ability to follow cGMPs and procedures.
• Ability to train and motivate employees at all levels; knowledge of Federal and State regulations including OSHA and CUA.
• Ability to understand and interpret government regulations and customer specifications.
• Ability to evaluate and interpret regulations and implement appropriate procedure changes.
• Ability to work in a high-pressure, deadline-driven environment.

Qualifications

• Four (4) years of experience in the medical field with two (2) years of supervisory experience preferred.

Education

• College degree in business administration or biological sciences program preferred or equivalent experience.

Additional Requirements

• The role requires strict adherence to FDA regulations and company policies governing sales and marketing activities, completion of required compliance training, accurate documentation of sales interactions, and adherence to data privacy regulations. Proactive participation in compliance reviews and ongoing education to stay updated on relevant FDA regulations are expected.