Application Support Specialist

Role: Application Support Specialist responsible for maintaining and troubleshooting Novocure’s core applications, including internally developed, external-facing, and third-party enterprise platforms. Main objectives include ensuring application stability, incident resolution, operational support, and continuous improvement to enhance user experience. Responsibilities involve managing support tickets, investigating issues, collaborating with stakeholders, supporting system upgrades, and documenting processes. The role emphasizes deep functional knowledge of application workflows, system integrations, and user needs, supporting critical applications across healthcare or life sciences sectors, with a focus on operational excellence. Requires 3+ years supporting enterprise or healthcare applications, with strong troubleshooting, incident management, and communication skills. Preferred qualifications include experience in regulated environments such as medical devices, clinical systems, or biopharma, and a bachelor’s degree in Information Systems or related fields. Familiarity with healthcare applications, vendor management, and GxP compliance is advantageous. The position reports to the Lead, Application Support, is based in Portsmouth, NH, with a hybrid work schedule (onsite 1-3 days/week), and may require occasional emergency response and light lifting. Salary range is $85,000–$105,000 annually, with potential bonuses and stock options. The role supports Novocure’s mission in oncology innovation, contributing directly to patient care through technological excellence in a multidisciplinary, global environment.