AD, Patient Support Services
Acadia Pharmaceuticals
August 19, 2026
Remote friendly (San Diego, CA)
United States
Patient Advocacy
Position Summary:
The Associate Director, Patient Support Services leads Patient Support Services (PSS) strategies and initiatives, including messaging and training to drive customer engagement and overcome access barriers across the portfolio with a focus on Neuroscience. Advances hub processes and enhances support programs to serve Acadia’s customers.
Primary Responsibilities:
- Partner with PSS field teams to evolve/improve services and execute hub/PSS strategies.
- Collaborate on market research and lead PSS projects to refine programs for HCP and patient needs (Neuroscience focus).
- Lead access marketing planning and execution (alignment with Brand Marketing and Access & Reimbursement; brand planning support; customer experience; hub priorities, content, tools, and training for national meetings and customer-facing teams).
- Serve as access services expert; recommend solutions to address unmet needs.
- Lead planning/development/management of access website, materials, messaging, and programming (e.g., copay/sample programs, reimbursement and patient financial support).
- Develop/track KPIs; assess impact and execution using feedback and internal stakeholder input.
- Attend professional/provider/patient conferences; stay current on innovation.
- Manage vendor relationships; ensure service quality, delivery, and budget oversight.
- Create/present data for business reviews.
- Collaborate cross-functionally (Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Patient Advocacy) and ensure legal/regulatory/compliance standards.
Education/Experience:
- Bachelor’s degree + 8+ years in patient support services/program strategy/healthcare operations within pharma/biotech.
Must Possess:
- Specialty medication experience (rare disease/neuropsychiatric; Medicare Part D preferred)
- Proven project management; high-impact program development/execution
- Agency/vendor management (preferred)
- Strong customer relationship, interpersonal, communication, and cross-functional influence skills
- Patient-centric/service-oriented mindset; results-oriented and detail-accurate; meet deadlines
- Ability to drive multiple projects; strong presentation skills; fast learner/creative/flexible
- Ability to travel 30%
Benefits (as stated):
- Discretionary bonus and equity awards eligibility; medical/dental/vision; 401(k) match 1:1 up to 5%; paid time off (15+ vacation, 13–15 holidays), paid sick time, paid parental leave, tuition assistance.
Application Instructions:
- Not provided.
The Associate Director, Patient Support Services leads Patient Support Services (PSS) strategies and initiatives, including messaging and training to drive customer engagement and overcome access barriers across the portfolio with a focus on Neuroscience. Advances hub processes and enhances support programs to serve Acadia’s customers.
Primary Responsibilities:
- Partner with PSS field teams to evolve/improve services and execute hub/PSS strategies.
- Collaborate on market research and lead PSS projects to refine programs for HCP and patient needs (Neuroscience focus).
- Lead access marketing planning and execution (alignment with Brand Marketing and Access & Reimbursement; brand planning support; customer experience; hub priorities, content, tools, and training for national meetings and customer-facing teams).
- Serve as access services expert; recommend solutions to address unmet needs.
- Lead planning/development/management of access website, materials, messaging, and programming (e.g., copay/sample programs, reimbursement and patient financial support).
- Develop/track KPIs; assess impact and execution using feedback and internal stakeholder input.
- Attend professional/provider/patient conferences; stay current on innovation.
- Manage vendor relationships; ensure service quality, delivery, and budget oversight.
- Create/present data for business reviews.
- Collaborate cross-functionally (Access & Reimbursement, Specialty Trade & Distribution, Brand Marketing, Sales, Field Access, Patient Advocacy) and ensure legal/regulatory/compliance standards.
Education/Experience:
- Bachelor’s degree + 8+ years in patient support services/program strategy/healthcare operations within pharma/biotech.
Must Possess:
- Specialty medication experience (rare disease/neuropsychiatric; Medicare Part D preferred)
- Proven project management; high-impact program development/execution
- Agency/vendor management (preferred)
- Strong customer relationship, interpersonal, communication, and cross-functional influence skills
- Patient-centric/service-oriented mindset; results-oriented and detail-accurate; meet deadlines
- Ability to drive multiple projects; strong presentation skills; fast learner/creative/flexible
- Ability to travel 30%
Benefits (as stated):
- Discretionary bonus and equity awards eligibility; medical/dental/vision; 401(k) match 1:1 up to 5%; paid time off (15+ vacation, 13–15 holidays), paid sick time, paid parental leave, tuition assistance.
Application Instructions:
- Not provided.