AD, P2P Operations Lead

The Associate Director, P2P Operations will serve as the US operational lead and subject matter expert for professional engagements, enabling compliant execution of HCP and patient speaker programs, speaker trainings, advisory boards, and consulting engagements across all brands.

Reporting into the Sr Dir, Event Execution, this role leads a team of P2P professionals providing operational oversight for FFS engagement processes, including approvals, screening, contracting, vendor support, reporting, and compliance monitoring for speaker programs, advisory boards, and consulting engagements.

How you will contribute:
- Lead optimization of the end-to-end operating model for professional engagement activities; raise solutions and adapt to direction and environmental factors
- Lead, coach, and develop a high-performing team; set expectations and drive accountability
- Act as primary point of contact for brands and internal partners; provide strategic/operational expertise for compliant execution
- Serve as SME on policies, SOPs, compliance standards, benchmarking, and best practices
- Oversee enhancement/improvement initiatives; improve speaker and attendee experiences; track KPIs (participant satisfaction, issue resolution time, cycle time, cost savings)
- Develop/maintain resource materials (FAQs, work instructions, training guides)
- Lead creation of reports and tools for stakeholders and executive audiences
- Lead strategic discussions to align business needs with organizational strategy
- Direct cross-functional collaboration between brands, Ethics & Compliance, Legal, and external vendors

Basic Qualifications:
Required:
- 5+ years in pharmaceutical/biopharma field operations, medical affairs, or commercial program management
- Experience leading P2P programs, advisory boards, or speaker programs
- Strong understanding of compliance regulations
- Proven ability to influence cross-functional partners and deliver multiple concurrent initiatives
- Excellent project management, organizational, and communication skills
- Proficiency with CRM, event management, and reporting tools

Preferred:
- Advanced degree (MBA, PharmD, or related)
- Experience with large-scale, multi-region P2P programs
- Analytics experience to measure field impact/ROI
- Experience in centralized U.S. Customer Engagement or Commercial Operations
- People leadership experience (performance management, coaching, development)
- Executive-level communication experience

Limited travel up to 10%.