AD, Implementation Lead

Role Summary

The Associate Director (AD), Implementation Lead will plan, lead and execute the implementation of operational changes and line extensions associated with established programs at the Patient Support Center (PSC). This role is an expert in project management best practices and implementation process improvements, requiring strong communication, organizational, prioritization, and influencing skills. Location is East Hanover, NJ or Tempe, AZ with 20% travel; remote work is not available.

Responsibilities

• Responsible for the oversight and implementation of projects involving established programs within the PSC with a focus on line extensions and operational changes, including planning, coordinating, executing, and monitoring project activities.
• Serve as the PSC subject matter expert on enterprise program design standards, ensuring consistency with established operations.
• Communicate with internal PSC and Novartis Patient Support stakeholders to ensure clarity of accountabilities and responsibilities related to implementation projects, facilitating effective collaboration and coordination between teams.
• Create and manage PSC implementation project documents, requirements, and deliverables, ensuring that project documentation is comprehensive, up-to-date, and accessible to all relevant stakeholders.
• Collaborate with Program Management, Business Operations, Product, and Operational Excellence teams throughout the project lifecycle to ensure project decisions and details align with the overall project roadmap, either defined by the PSC or Launch Excellence depending on the project scope.
• Develop timelines and scope for overall projects, considering key milestones, resource allocation, and dependencies to ensure successful project completion within the given constraints.
• Serve as the primary contact person for the PSC on project teams, providing necessary details, background information, and timelines to ensure all team members are well-informed and aligned.
• Define success and failure metrics for projects and programs, regularly communicating and presenting across the PSC regarding the achievements and opportunities associated with implemented programs.
• Display proficiency in managing effective meetings, demonstrating skills in keeping participants on track, on schedule, and focused, while actively encouraging their participation and engagement.
• Responsible for identifying and reporting adverse events via the established Novartis systems as per applicable processes.

Qualifications

• Education: Bachelor‚Äôs Degree required; advanced degree preferred (e.g., MHA, MBA)
• 5+ years experience in pharmaceutical, biotech, consulting, specialty hub operations or related experience
• 2+ years project management experience
• Strong leadership, teaching, planning and organization, data and analytics, decision making and problem-solving skills
• Experience working in a Patient Services contact center, pharmaceutical industry, healthcare or heavily regulated industry
• Strong interpersonal, communication, influencing and analytical skills
• Demonstrated ability to synthesize information to develop recommendations, and ability to persuade / influence organization pursuit of recommended path
• Ability to manage multiple projects and consistently meet deadlines
• Excels at interacting with a diverse group of people, all levels of management, including senior leadership

Desirable Qualifications

• PMP certification