Account Manager - TEPEZZA - Milwaukee, WI (Rare Disease)

Role Summary

Account Manager - TEPEZZA in Milwaukee, WI (Rare Disease). Represents TEPEZZA to physicians and healthcare professionals, driving product utilization and delivering comprehensive account management within a designated territory. Serves as the central point of contact for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Preferred: Demonstrated success in reimbursement navigation, site of care education, and/or patient access coordination
• Preferred: Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams
• Preferred: Prior experience in Endocrinology or Ophthalmology
• Preferred: Familiarity with infused therapies, buy-and-bill products, products under medical benefit
• Preferred: Experience engaging within community practices, academic centers, IDNs, hospital systems
• Preferred: Ability to collaborate in a matrix environment with cross-functional teams
• Preferred: Knowledge of payer policies, reimbursement processes, and managed markets; experience negotiating access or formulary pathways
• Preferred: Strong customer relationship skills, ability to educate on complex disease states, and adapt communication to diverse audiences
• Preferred: Excellent interpersonal, written, and verbal communication skills
• Preferred: Self-motivated, initiative-driven, adaptable in fast-paced environments
• Preferred: Proficient in Microsoft Office and virtual communication tools
• Willingness to travel; occasional overnight or weekend travel as needed

Skills

• Strong communication and relationship-building skills
• Strategic planning and territory management
• Cross-functional collaboration
• Payer policies and reimbursement navigation
• Digital engagement and tools proficiency

Education

• As specified in Qualifications

Additional Requirements

• Willingness to travel within territory, including overnight or weekend travel as needed