Account Manager - TEPEZZA - Baltimore, MD/Washington, DC (Rare Disease)

Role Summary

Account Manager for TEPEZZA in Baltimore, MD / Washington, DC (Rare Disease). Responsible for account management within a designated territory, educating healthcare professionals, and driving product utilization while addressing account needs.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote TEPEZZA within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Basic Qualifications:
  • Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
  • OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience
• Preferred Qualifications:
  • Reimbursement navigation, site of care education, and/or patient access coordination experience
  • Experience promoting a product requiring coordination with office staff, infusion centers, and patient services teams
  • Endocrinology or Ophthalmology experience preferred
  • Familiarity with infused therapies, buy-and-bill products, products under medical benefit
  • Experience with community practices, academic centers, IDNs, hospital systems
  • Ability to collaborate in a matrix environment with cross-functional teams
  • Knowledge of payer policies, reimbursement processes, and managed markets; formulary navigation experience
  • Strong customer-relations skills and ability to educate on complex disease states
  • Excellent interpersonal, written, and verbal communication skills
  • Self-motivated, initiative, and adaptable in fast-paced environments
  • Proficient in Microsoft Office and virtual communication tools
  • Willingness to travel, including occasional overnight or weekend travel

Skills

• Relationship-building with diverse stakeholders
• Effective communication of complex disease states
• Cross-functional collaboration in a matrix environment
• Strategic planning and territory management
• Reimbursement and access navigation
• Clinical and product knowledge in rare disease

Education

• As specified in Basic Qualifications (Bachelor's or equivalent)