Account Manager/Specialty Account Manager - TAVNEOS - Syracuse, NY

Role Summary

Account Manager/Specialty Account Manager - TAVNEOS in Syracuse, NY. Territory includes Utica, NY and Binghamton, NY. Represents Tavneos to physicians and healthcare professionals, delivering comprehensive account management within a designated territory and educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care. Drives product utilization while addressing the needs of each account and coordinates cross-functional field teams to ensure access, education, and support for rare disease treatments.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem‚Äîincluding physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Basic Qualifications (Account Manager ‚Äì Level 4): Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR Associate degree and 6 years of sales experience; OR High school diploma/GED and 8 years of sales experience.
• Basic Qualifications (Specialty Account Manager ‚Äì Level 5): Doctorate degree with 2 years of collective account management experience (sales & commercial); OR Master‚Äôs degree with 6 years of collective account management experience; OR Bachelor‚Äôs degree with 8 years of collective account management experience; OR Associate degree with 10 years of collective account management experience.

Preferred Qualifications

• Demonstrated success in reimbursement navigation, site of care education, and/or patient access coordination.
• Experience promoting a product requiring coordination with office staff, infusion centers, and patient services teams.
• Prior experience in Rheumatology and Nephrology strongly preferred.
• Familiarity with Tavneos ‚Äì infused therapies, buy-and-bill products, products under medical benefit.
• Experience engaging with administrators in community practices, academic centers, IDNs, hospital systems.
• Ability to collaborate effectively in a matrix environment with cross-functional teams.
• Strong knowledge of payer policies, reimbursement processes, and managed markets; experience negotiating access or formulary navigation.
• Proven ability to build strong customer relationships and educate on complex disease states; adaptable communication across clinical and administrative stakeholders.
• Excellent interpersonal, written, and verbal communication skills; self-motivated and adaptable in fast-paced environments.
• Proficient in Microsoft Office and virtual communication tools.
• Willingness to travel up to 80%, including occasional overnight or weekend travel.