Account Manager/Specialty Account Manager - TAVNEOS - Ann Arbor, MI

Role Summary

Ann Arbor, MI-based role for Tavneos with territory coverage including Livonia and Howell, MI. In this vital role you will represent Tavneos to physicians and healthcare professionals, establishing product demand and delivering comprehensive account management within the designated territory. You will serve as a central point of contact for educating medical professionals and external stakeholders on disease state awareness and product information to support optimal patient care.

Responsibilities

• Develop and execute a comprehensive territory business plan to achieve and exceed sales objectives, aligned with broader commercial and strategic account goals.
• Promote Tavneos within approved labeling in a fair, balanced, and ethical manner in accordance with corporate and industry compliance guidelines.
• Serve as a trusted partner and disease expert to healthcare professionals by delivering meaningful, patient-centered education on disease state and product information.
• Build and manage strong relationships with a range of stakeholders across the patient care ecosystem—including physicians, nurses, office staff, case managers, infusion centers, and caregivers.
• Navigate and engage within diverse healthcare delivery settings such as private practices, academic institutions, IDNs, community hospitals, and specialty clinics.
• Identify and address patient access, reimbursement, and pull-through challenges by working cross-functionally with field access teams, patient services teams, and case managers.
• Coordinate internal matrix teams (e.g., MSLs, Market Access, Nurse Educators, TLLs) to deliver integrated, account-specific solutions that drive long-term customer engagement and product utilization.
• Lead or support the development of referral networks and site-of-care pathways to enable seamless patient initiation and continuity of care.
• Establish productive relationships with local and regional KOLs to expand reach and influence within the therapeutic landscape.
• Actively contribute field insights and market intelligence to cross-functional partners and leadership to inform strategy, resource deployment, and future planning.
• Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
• Maximize use of promotional resources and operate within assigned territory budget to support business objectives.
• Represent the company at appropriate medical congresses, society meetings, and educational events to maintain therapeutic and competitive knowledge.
• Complete all training and administrative responsibilities in a timely and accurate manner while upholding all company policies and compliance standards.

Qualifications

• Account Manager – Level 4 (Required): Bachelor's Degree and 3 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR Associate degree and 6 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience; OR High school diploma/GED and 8 years of sales experience within pharmaceutical, biotech or medical device industry or hospital sales experience.
• Specialty Account Manager – Level 5 (Required): Doctorate degree and 2 years of collective account management experience, sales, & commercial experience; OR Master’s degree and 6 years of collective account management experience, sales, & commercial experience; OR Bachelor’s degree and 8 years of collective account management experience, sales, & commercial experience; OR Associate degree and 10 years of collective account management experience, sales, & commercial experience.
• Preferred: Demonstrated success in a role involving reimbursement navigation, site of care education, and/or patient access coordination.
• Preferred: Experience promoting a product that requires extensive coordination with office staff, infusion centers, and patient services teams.
• Preferred: Prior experience working in or with Rheumatology and Nephrology strongly preferred.
• Preferred: Familiarity with Tavneos – e.g., infused therapies, buy-and-bill products, products under medical benefit highly desired.
• Preferred: Experience engaging within administrators – e.g., community practices, academic centers, IDNs, hospital systems.
• Preferred: Ability to collaborate effectively in a matrix environment, working cross-functionally with Market Access, Patient Services, MSLs, Nurse Educators, TLLs, Field Reimbursement.
• Preferred: Strong knowledge of payer policies, reimbursement processes, and managed markets is a plus; experience negotiating access or navigating formulary pathways is preferred for more strategic roles.
• Preferred: Proven ability to build strong customer relationships, educate on complex disease states, and adapt communication to diverse audiences.
• Preferred: Excellent interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.
• Preferred: High degree of self-motivation, initiative, and adaptability in fast-paced or ambiguous environments.
• Preferred: Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.
• Preferred: Willingness to travel up to 80%, including occasional overnight or weekend travel as needed.

Skills

• Interpersonal, written, and verbal communication skills; ability to communicate with both clinical and administrative stakeholders.
• Ability to collaborate effectively in a matrix environment, working cross-functionally with Market Access, Patient Services, MSLs, Nurse Educators, TLLs, and Field Reimbursement.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and virtual communication tools.

Additional Requirements

• Travel willingness: up to 80%, including occasional overnight or weekend travel.