Account Manager/Specialty Account Manager - Rare Disease IgG4-Raleigh, NC

Role Summary

Account Manager/Specialty Account Manager - Rare Disease IgG4-Raleigh, NC. Geography includes Raleigh, NC. Relocation is not offered for this role.

Responsibilities

• Represent UPLIZNA to physicians and health care professionals, establish product sales, and perform total territory account management.
• Provide account management support to accounts within a specific geography with a focus on designated accounts; act as central account manager to drive product demand and coordinate field teams.
• Develop a comprehensive territory business plan to achieve and exceed annual sales goals.
• Promote UPLIZNA within approved labeling in a compliant, ethical manner.
• Address access, pull-through, and reimbursement issues by coordinating with stakeholders and matrix team members.
• Build strong customer relationships by understanding customer needs and communicating them to the team.
• Meet or exceed corporate sales goals and report territory activity accurately and timely.
• Drive product demand through disease state and product information education.
• Provide feedback to sales leadership and other internal departments about changing environments and results.
• Adhere to company compliance policies and guidelines, including PhRMA code.
• Collaborate with patient services and market access teams to achieve goals; coordinate between accounts and Amgen field teams to support account needs.
• Educate healthcare professionals and office staff on site of care options; attend medical congresses and society meetings as needed.
• Manage promotional and operational budgets; maximize use of resources to achieve territory and account goals.
• Complete all company training classes and administrative duties accurately and timely; contribute as a high-performance team member.
• Perform other tasks and responsibilities as requested by the Company.

Qualifications

• Basic Qualifications (Account Manager – Level 4): Bachelor's Degree and 3 years of sales experience in pharma/biotech/medical device or hospital sales; OR Associate degree with 6 years of relevant experience; OR High school diploma/GED with 8 years of relevant experience.
• Basic Qualifications (Specialty Account Manager – Level 5): Doctorate degree with 2 years of account management/sales experience; OR Master’s degree with 6 years; OR Bachelor’s with 8 years; OR Associate degree with 10 years of experience.
• Preferred Qualifications:
  • Experience in reimbursement navigation, site of care education, and patient access coordination.
  • Experience coordinating with office staff, infusion centers, and patient services teams.
  • Ability to build strong customer relationships and educate on complex disease states; adapt communication to diverse audiences.
  • Buy-and-bill or biologic/infusion experience preferred.
  • Sales experience in Rheumatology, Gastroenterology, Nephrology, Hematology, Neurology, and/or rare/specialty diseases.
  • Site of care and reimbursement experience; experience with institutions and IDNs.
  • Pharma account management selling; ability to coordinate across field teams.
  • Approximately 80% travel (vary by territory), including some overnight/weekend commitments.
  • Proficient in Microsoft Office; professional, proactive demeanor; strong interpersonal and communication skills.

Skills

• Strong communication and interpersonal skills
• Ability to educate diverse audiences on complex disease states
• Relationship-building and stakeholder management
• Strategic planning and territory management
• Compliance and regulatory acumen

Education

• As specified in Basic Qualifications above (degree requirements vary by level)

Additional Requirements

• Approximately 80% travel (may vary by territory), including overnight and weekend commitments.