Account Manager

Role Summary

The Account Manager serves as the primary liaison between the AbbVie Ad Agency and the brand teams and is responsible for managing the day-to-day relationships within the Agency. Working in partnership with the Agency’s creative staff and external resources/suppliers, the position provides strategic direction and counsel to help the brand teams meet their business objectives/sales goals. This is a hybrid position and requires the ability to commute to our Mettawa, IL office at least 3 days per week.

Responsibilities

• Collaborate with the brand team in the development of project briefs
• Recommend key promotional tactics that align with the strategy and goals of the brand
• Issue client contact reports to ensure key information is being quickly communicated to all involved stakeholders
• Review creative development of a project during concept to completion to ensure specifications, client expectations, budgets, timelines, etc. are being adhered to
• Facilitate ongoing, timely and accurate communications to ensure all projects are completed on time and within budget
• Develop annual forecasts
• Conduct financial reconciliations on a monthly basis
• Track time on a daily basis
• Reports to AbbVie Ad Agency Associate Director, Management Supervisor
• Partners with creative team on project initiatives
• Accountable for tactical execution, compliance to all related guidelines and budget
• Adherence to all company-wide financial policies

Qualifications

• Bachelor degree required
• Master’s degree or equivalent related project or functional experience is desirable
• Total account management experience – 4-6 years preferred in an advertising agency setting; launch experience a plus
• Pharmaceutical ad agency experience or in-house agency experience preferred
• Pharmaceutical industry experience preferred (US, Global preferred)
• Excellent communications skills: verbal, presentation, written
• High energy, positive, organized individual who is comfortable in a high-visibility role
• Ability to manage high volume project scope in a fast paced creative environment
• Great collaborator with ability to focus on both the big picture and small details

Skills

• Maintain knowledge of guidelines including, but not limited to, corporate branding, promotional material development, PromoMats review and corporate compliance
• Possess a thorough understanding of accounts’ (both U.S. and Global) product attributes, marketing objectives, target audience, competitive environment, market dynamics and medical/regulatory/legal position
• Maintain an intimate understanding of the Agency Workflow Process including project initiation and kickoff, collaboration, necessary approvals, production and archiving
• Demonstrate critical creative thinking and problem solving skills
• Demonstrate clear and concise written and verbal communication skills
• Demonstrate the ability to prioritize and multi-task to enhance productivity and manage workload
• Demonstrate leadership in conflict resolution to facilitate effective outcomes
• Possess ability to work in a high-volume, rapidly paced environment