Zoetis Reference Lab Infrastructure Engineer

Role Description

POSITION SUMMARY

This position acts as the Zoetis Reference Lab (ZRL) subject matter expert (SME) partnering across Infrastructure tower leads in support of engineering and troubleshooting issues with network, desktop, server, and Lab Information Systems applications. This role will be the main point of contact with ZRL leadership to resolve incidents and escalate with appropriate internal and external resources as required by business objectives.

This position will be the main point of contact for additional Zoetis Reference Labs IT Technical Support staff and will coordinate issue support upon shift changes. This role will provide guidance on other IT tasks to maintain the systems in optimal working order.

This position will provide advanced technical support and troubleshooting for Zoetis Reference Lab's ecosystem, installation, and problem resolution. The Zoetis ecosystem consists of USB, Serial, Ethernet TCP/IP, internet connectivity, and associated infrastructure devices. The networking environment includes wired and wireless networking in small, medium, and large Laboratories / Office networks. The ecosystem extends to and includes basic support of Lab Information System's (LIS) integration.

This position will deliver technical support onsite within the Louisville Laboratory. This position will coordinate and remotely support all other ZRL locations as needed in coordination with site leads and other technical team members. This position will require close interaction with internal colleagues, external vendor support teams, and third-party representatives engaged by Zoetis for their IT support. This position will lead in guiding the engineering, installation and troubleshooting processes, will provide technical direction to the involved parties, and will be responsible for driving the task to conclusion.

This position will provide guidance and consultation to internal colleagues regarding possible ecosystem configurations and necessary equipment for specific installation scenarios. This will involve potential collection and analysis of site survey information and interviews with internal colleagues, and third-party support vendors engaged by Zoetis.

POSITION RESPONSIBILITIES

Onsite engineering, support and troubleshooting of network, desktop, server, and Lab Information Systems Application support. Main point of contact to resolve incidents or escalate to the most appropriate resource to assist.

Point of contact for additional Zoetis Reference Labs IT Technical Support staff providing guidance on IT incidents and tasks.

Deliver technical support remotely at Laboratories and Office locations.

Provide guidance and consultation to internal colleagues regarding possible ecosystem configurations and necessary equipment for specific installation scenarios.

EDUCATION AND EXPERIENCE

• University Degree in Computer Science/ Information Systems/or other relevant field.
• Experience providing IT related laboratory technical support is preferred.
• Experience with Laboratory Information Systems applications is preferred.
• Relevant technology certifications preferred.
• 4+ years' experience in a technical IT role required.

TECHNICAL SKILLS REQUIREMENTS

Indicate the technical skills required and/or preferred, as applicable.

• Working knowledge of network, server, desktop, and VDI environments.
• Knowledge of LAN/WAN network topologies and their components.
• Base knowledge of VoIP / IPT technology.
• Knowledge of network security.
• Skilled in Technical problem isolation, problem resolution, and problem root cause analysis.
• Ability to provide effective remote and onsite technical support to internal and external stakeholders with varying skill levels.
• Ability to work with a variety of computer hardware, operating systems, peripheral devices, and network connectivity methods to achieve a functional environment.
• Ability to write clear and concise documentation.
• Ability to easily adapt to and learn new technologies.
• Ability to maintain confidentiality of information received, processed, or prepared.
• Possess good organizational skills.
• Excellent communication skills.
• Knowledge of regulatory and compliance standards as related to Reference Labs.
• Ability to travel / cover off shift project activity as needed within the continental US.

PHYSICAL POSITION REQUIREMENTS

Ability to perform standard duties included with installing computers, networking equipment and peripheral equipment. Ability to travel as necessary, estimated < 10%.

About Zoetis

At Zoetis, our purpose is to nurture the world and humankind by advancing care for animals. As a Fortune 500 company and the world leader in animal health, we discover, develop, manufacture and commercialize vaccines, medicines, diagnostics and other technologies for companion animals and livestock. We know our people drive our success. Our award-winning culture, built around our Core Beliefs, focuses on our colleagues' careers, connection and support. We offer competitive healthcare and retirement savings benefits, along with an array of benefits, policies and programs to support employee well-being in every sense, from health and financial wellness to family and lifestyle resources.

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