ViiV Healthcare (GSK) External Affairs Community Liaison, California

Role Summary

The External Affairs Community Liaison (EACL) is tasked with the development, reinforcement, and connection of robust networks within health organizations, HIV-centered agencies, and institutions of culture, art, faith, and education. These networks are essential for reaching individuals most impacted by HIV in their daily environments. The EACL will engage with community members, Allied Healthcare Professionals (AHCPs), thought leaders, and other key individuals within organizations that provide HIV-related services across the care continuum. This field-based role covers the Los Angeles territory, including the proximal areas of San Francisco, Las Vegas, and Phoenix.

Responsibilities

• Identify, prioritize, and cultivate a strong network inclusive of stakeholders and allied healthcare providers (AHCPs) to ensure people living with HIV (PLWH) and people seeking HIV prevention remain engaged in and connected to HIV care.
• Strategically plan for territory impact each semester using appropriate epidemiological, experiential, and demographic insights.
• Implement engagement strategies that drive solutions to facilitate care access and contribute to ending the HIV epidemic.
• Collaborate with AHCPs to understand evolving HIV priorities and provide relevant resources to address treatment gaps and barriers.
• Utilize approved resources to engage with AHCPs, providing educational materials to AHCPs, PLWH, and individuals seeking HIV prevention.
• Gather insights from AHCPs to identify high-impact engagement opportunities.
• Participate in and host community listening sessions to relay insights.
• Manage key accounts across the territory, including community-based organizations and HIV-focused agencies.
• Engage with grantees to understand the support needed to execute project plans on a quarterly basis.
• Develop account-level strategies to optimize organizational engagement in HIV educational messaging, offerings, and connections to treatment and care.
• Utilize data analytics and business intelligence tools to track account performance and material utilization.
• Identify and support funding for activation plans for key stakeholder events each quarter.
• Collaborate cross-functionally with matrix partners to drive customer-centric engagement and enhance territory understanding.
• Understand and effectively deliver presentations (Immersive Learning Experiences) around key public/community health concepts to diverse audiences.
• Identify engagement opportunities at community events with AHCPs and other key stakeholders within the account.
• Maintain an understanding of grantee funding models impacting publicly and privately funded HIV programs.
• Meet all metric and programmatic goals for community performance and ViiV excellence.
• Leverage insights to refine strategic account planning and enhance execution effectiveness.

Qualifications

• Required: High School Diploma and 3+ years of experience in HIV community work or pharmaceutical company engagement or healthcare account management and/or public health.
• Required: Experience working with community health programs, health departments, outreach work or in a hospital setting around testing, treatment, prevention, linkage or relinkage to HIV care.
• Required: Experience serving customers in a business environment or management capacity.
• Required: Experience presenting health information to large audiences of allied healthcare professionals and/or patients in a public setting.
• Required: Experience interpreting and applying epidemiological data to HIV.
• Required: Ability to travel domestically up to 50%, which may include overnight travel.
• Required: Valid Driver's License.
• Preferred: Bachelor's degree in Public Health, Healthcare Administration, Social Work, Business, or a related field.
• Preferred: Strong writing, interpersonal, communication, and analytical skills.
• Preferred: Proficiency in Spanish (speaking and reading).
• Preferred: Familiarity or experience working with ViiV programs, grants, or initiatives.
• Preferred: Proficiency in data analytics and business performance tracking to monitor account success and treatment trends.
• Preferred: Ability to develop and execute strategic engagement plans aligned with business objectives.
• Preferred: Strong project management and cross-functional collaboration abilities.

Education

• Bachelor's degree in Public Health, Healthcare Administration, Social Work, Business, or a related field (Preferred).