Vice President, Commercial Operations
EyePoint
August 19, 2026
Remote friendly (Watertown, MA)
United States
Operations
Primary Responsibilities:
- Design the model, structure, and build a talented Commercial Operations team, considering pre-launch to post-launch needs and future lifecycle plans.
- Provide direction on predictive and prescriptive analytic needs and projects.
- Develop and manage commercial data strategy (master customer view, data acquisition, aggregating, warehousing, analyzing, reporting); ensure integration of CRM system with IT.
- Partner with Marketing leads to design the commercial customer engagement model.
- Build Commercial and Field operations capability to support operational needs, including field incentives, compensation, goal setting, and performance measurement.
- Develop performance measurement and reporting plan to assess progress across the pre-launch to post-launch continuum.
- Identify vendors to deliver insights and expertise supporting commercial strategies and priorities.
- Build and generate dashboards of KPIs and performance indicators.
- Provide leadership support and direction as part of the Commercial Leadership Team.
- Act with integrity, collaborate for results, and be highly accountable.
Qualifications:
- BS/BA degree.
- 10+ years managing data insights and analytics in the pharmaceutical industry.
- 10+ years leading commercial operations and analytics teams.
- Deep understanding of CRM systems and integration into broader IT infrastructure.
- Proven track record designing, deploying, and refining analytical models.
- Experience with Sales Operations deliverables (incentive compensation, field design/segmentation/targeting, auto programs, performance tracking).
- Strong understanding of relevant data sources; ability to create a commercial data strategy.
- Experience shaping long-term field sales design while supporting analytics/insights.
- Experience managing data insights and analytics with budgets.
- Ophthalmology (retina-specific) experience preferred.
- Recent responsibility for a significant new brand launch preferred.
Salary Range:
- $300,760 USD - $380,413 USD
- Design the model, structure, and build a talented Commercial Operations team, considering pre-launch to post-launch needs and future lifecycle plans.
- Provide direction on predictive and prescriptive analytic needs and projects.
- Develop and manage commercial data strategy (master customer view, data acquisition, aggregating, warehousing, analyzing, reporting); ensure integration of CRM system with IT.
- Partner with Marketing leads to design the commercial customer engagement model.
- Build Commercial and Field operations capability to support operational needs, including field incentives, compensation, goal setting, and performance measurement.
- Develop performance measurement and reporting plan to assess progress across the pre-launch to post-launch continuum.
- Identify vendors to deliver insights and expertise supporting commercial strategies and priorities.
- Build and generate dashboards of KPIs and performance indicators.
- Provide leadership support and direction as part of the Commercial Leadership Team.
- Act with integrity, collaborate for results, and be highly accountable.
Qualifications:
- BS/BA degree.
- 10+ years managing data insights and analytics in the pharmaceutical industry.
- 10+ years leading commercial operations and analytics teams.
- Deep understanding of CRM systems and integration into broader IT infrastructure.
- Proven track record designing, deploying, and refining analytical models.
- Experience with Sales Operations deliverables (incentive compensation, field design/segmentation/targeting, auto programs, performance tracking).
- Strong understanding of relevant data sources; ability to create a commercial data strategy.
- Experience shaping long-term field sales design while supporting analytics/insights.
- Experience managing data insights and analytics with budgets.
- Ophthalmology (retina-specific) experience preferred.
- Recent responsibility for a significant new brand launch preferred.
Salary Range:
- $300,760 USD - $380,413 USD