Vaccine Account Director, Southwest (TX, NM, LA)

Role Summary

The Vaccine Account Director (VAD) leads the team that owns B2B relationships within large, complex healthcare delivery networks. The VAD manages a team of Vaccine Account Managers (VAMs) to deliver the Vaccines Commercial Strategic account plan, focusing on above-brand and portfolio opportunities, and collaborates with cross-functional teams to drive brand growth and improve patient outcomes in key accounts.

Responsibilities

• Deliver regional and customer-level vaccines goals through effective orchestration of VAMs
• Align regional strategies with public health initiatives and manage brand/portfolio KPIs
• Conduct business reviews to diagnose and realize opportunities with VAMs and Vaccine Sales Directors
• Maintain understanding of customer business models, priorities, and financial drivers to identify high-value opportunities
• Lead and develop VAMs with annual objectives, development plans, and coaching
• Ensure high-quality Strategic Business Plans across priority accounts and share best practices
• Uphold standards for account business plans, define success and action plans, and ensure compliant reporting
• Model trust-based relationships with external stakeholders to drive value
• Coordinate execution with Sales and Retail teams within customer networks
• Partner with internal teams to offer relevant solutions and present the value of vaccines
• Monitor policy, payer, and operational issues and address them with cross-functional teams
• Escalate and propose solutions to address customer and field team needs
• Monitor and diagnose progress against KPIs and objectives; assess stakeholder mapping and vaccine protocol implementation
• Leverage data analytics to monitor customer behavior and guide interventions
• Conduct regular team meetings to assess performance and address needs
• Track regional and account-level targets (sales, immunization rates, contract retention, market share)
• Complete quality Strategic Business Plans and achieve customer-specific metrics
• Demonstrate team coaching effectiveness through objective setting and documentation

Qualifications

• Required: BS/BA
• Required: Minimum 7 years of pharmaceutical or biopharmaceutical experience
• Required: People leadership experience, including vaccine sales personnel
• Required: Account management experience in Health Systems with C/D-suite decision makers and knowledge of decision-making processes (P&T, formulary)
• Preferred: MBA or other advanced degree
• Preferred: 2+ years of experience in Vaccines
• Preferred: Experience with payers and reimbursement policies and landscape
• Preferred: Expertise in the vaccines marketplace, GSK and competitive portfolios
• Preferred: Experience increasing access for Medicare Part B/D, VFC program, and privately insured populations

Skills

• Ability to lead teams and translate strategy to local level business and strategic account plans
• Advanced business acumen and analytical skills to diagnose opportunities
• Strong communication, presentation, and influencing skills for large customers
• Self-directed and organized with adaptability to changing environments
• Ability to influence other Sales leaders and mobilize action plans
• Ability to identify issues quickly and develop timely, compliant resolutions

Additional Requirements

• Location: This is a field-based position. Travel percentage will be determined by customer location relative to the candidate’s geographic location.