US Specialty Care Patient Solutions & Engagement Strategy Lead
Pfizer
June 26, 2026
Remote friendly (New York, NY)
United States
Patient Advocacy
ROLE RESPONSIBILITIES
Strategy, Vision & Transformation
- Own and advance the strategic roadmap for PSE, translating vision into phased plans, resource cases, and measurable milestones.
- Partner with PSE LT to define and advance teams’ vision, strategy, and competitive positioning.
- Develop the multi-year operating model strategy (field force design, territory deployment, NBA integration, and digital-physical channel orchestration).
- Lead the SC Patient Solutions BAT in partnership with PSE Enablement Lead to activate priority strategies.
Competitive Intelligence & External Landscape
- Assess external landscape across patient support, access strategy, and HCP engagement; deliver actionable insights on trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I.
Digital, AI & Technology Strategy
- Partner with Enablement, Pfizer Digital and PPS to develop an AI/digital roadmap aligned to the operating model (e.g., intelligent case management, predictive modeling, FRM decision-support).
- Evaluate and recommend emerging technology platforms by monitoring vendors and solutions.
Patient Outcomes, Analytics & Measurement
- Own the SCPSE performance framework; drive pull-through of leading indicators (e.g., time-to-therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g., persistence).
- Identify KPI evolution aligned with operating model roadmap and brand strategies.
Cross-functional Leadership & Brand Partnership
- Partner with brand teams; coordinate PSAC between PS, PPS, and brand.
- Ensure alignment of patient needs across the full journey across SC TAs.
- Partner with Patient Services leaders in access and reimbursement to represent Pfizer externally.
- Build SCPSE enterprise culture in partnership with PX, marketing, legal/compliance, and commercial colleagues.
QUALIFICATIONS
- Strong understanding of US Patient Solutions (Access & Reimbursement, Patient Engagement and Advocacy).
- 12+ years’ pharmaceutical industry experience with recent patient support experience; BA degree.
- Track record leading transformation in patient support/commercial operations/market access with measurable outcomes.
- Working knowledge of AI/digital enablement (e.g., NBA tools, CRM, automated PA workflows); strategic literacy required.
- Experience creating outcomes-based performance frameworks for senior leaders.
- Familiarity with hub services landscape (insourcing/outsourcing, specialty pharmacy, vendor models).
- Proven record challenging status quo in best interest of patients while ensuring 100% compliance.
- Familiarity with strategic/operating planning processes; exceptional interpersonal skills in a matrix.
- Ability to influence cross-functionally; strategic mindset; ability to drive strategy and execute with speed/high quality.
- Strong learning agility within Specialty Care; role model for PFE Values.
APPLICATION INSTRUCTIONS
- LAST DAY TO APPLY: 07/10/2026
Strategy, Vision & Transformation
- Own and advance the strategic roadmap for PSE, translating vision into phased plans, resource cases, and measurable milestones.
- Partner with PSE LT to define and advance teams’ vision, strategy, and competitive positioning.
- Develop the multi-year operating model strategy (field force design, territory deployment, NBA integration, and digital-physical channel orchestration).
- Lead the SC Patient Solutions BAT in partnership with PSE Enablement Lead to activate priority strategies.
Competitive Intelligence & External Landscape
- Assess external landscape across patient support, access strategy, and HCP engagement; deliver actionable insights on trends, competitive activity, regulatory developments, and payer dynamics in Rare Disease and I&I.
Digital, AI & Technology Strategy
- Partner with Enablement, Pfizer Digital and PPS to develop an AI/digital roadmap aligned to the operating model (e.g., intelligent case management, predictive modeling, FRM decision-support).
- Evaluate and recommend emerging technology platforms by monitoring vendors and solutions.
Patient Outcomes, Analytics & Measurement
- Own the SCPSE performance framework; drive pull-through of leading indicators (e.g., time-to-therapy, paid fulfillment rate, NTB conversion) and lagging outcomes (e.g., persistence).
- Identify KPI evolution aligned with operating model roadmap and brand strategies.
Cross-functional Leadership & Brand Partnership
- Partner with brand teams; coordinate PSAC between PS, PPS, and brand.
- Ensure alignment of patient needs across the full journey across SC TAs.
- Partner with Patient Services leaders in access and reimbursement to represent Pfizer externally.
- Build SCPSE enterprise culture in partnership with PX, marketing, legal/compliance, and commercial colleagues.
QUALIFICATIONS
- Strong understanding of US Patient Solutions (Access & Reimbursement, Patient Engagement and Advocacy).
- 12+ years’ pharmaceutical industry experience with recent patient support experience; BA degree.
- Track record leading transformation in patient support/commercial operations/market access with measurable outcomes.
- Working knowledge of AI/digital enablement (e.g., NBA tools, CRM, automated PA workflows); strategic literacy required.
- Experience creating outcomes-based performance frameworks for senior leaders.
- Familiarity with hub services landscape (insourcing/outsourcing, specialty pharmacy, vendor models).
- Proven record challenging status quo in best interest of patients while ensuring 100% compliance.
- Familiarity with strategic/operating planning processes; exceptional interpersonal skills in a matrix.
- Ability to influence cross-functionally; strategic mindset; ability to drive strategy and execute with speed/high quality.
- Strong learning agility within Specialty Care; role model for PFE Values.
APPLICATION INSTRUCTIONS
- LAST DAY TO APPLY: 07/10/2026