Technology Specialist I/II, IT

Role: Technology Specialist responsible for end-user computing, systems, and network support, with a focus on automation and AI-enabled tools to enhance scientist and G&A team workflows. Responsibilities: prototype and deploy automation scripts, API integrations, and LLM workflows to reduce manual effort; advocate for automation solutions and interface between lab and IT; support help desk tickets, provide hands-on support for Windows, macOS, mobile devices, and collaboration tools; maintain IT documentation and support conference room tech. Requirements: 3+ years of IT support experience, preferably in biotech or life sciences; proficient in Windows and macOS administration, Active Directory, networking, and device management platforms like Intune and Jamf/Addigy. HighValue: focus on automation and AI tooling, supporting hybrid environments, involving collaboration tools (Office 365, Zoom, Egnyte, Atlassian), and supporting life sciences/biotech teams. WorkSetup: not specified.