Technology Platform Manager- Sales Automation

Role Summary

Technology Platform Manager for CRM, responsible for region North America leading and executing business technology projects around the CRM platform, driving projects from conception to completion, managing a development team, and delivering measurable outcomes. Oversees licenses, financials, metrics, and cross-functional collaboration to align business and technology strategies. Locations include Jacksonville, Florida; New Brunswick, New Jersey; Raritan, New Jersey; and Titusville, New Jersey.

Responsibilities

• Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to localize the global MedTech implementation.
• Establish and nurture relationships across business and technology teams regionally and globally.
• Define, shape, and lead business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs) with Business Product Owner and commercial leaders.
• Translate business strategy to technology solutions and communicate strategy and vision across the organization.
• Be accountable for solutions and their outcomes, including measures, metrics, and dashboards.
• Conduct experiments to test real-world success of proposed solutions.
• Estimate development effort and prioritize requirements, aligning IT capacity with top business priorities.
• Lead teams and deliver projects aligned to the platform’s vision and standards.
• Partner with internal teams and regional/global enterprise architects to design scalable, flexible, and supportable technical systems aligned with the technology strategy and enterprise standards.

Qualifications

• Required: A minimum of a bachelor’s degree.
• Required: 8+ years of equivalent business or technology experience.
• Required: 8+ years in Digital, CRM, or Commercial-related technology positions with multi-market CRM deployments and API-first architectures.
• Required: 5+ years of experience with Salesforce.com, Microsoft Dynamics, or other CRM platforms.
• Required: 5+ years of leading and delivering Agile projects with globally diverse teams.
• Required: Completion of several full CRM implementations or complex IT projects from initiation to support.
• Preferred: Experience building a digital ecosystem including user applications, solution and system architecture, integrations, and data strategy.
• Required: Ability to learn complex business processes, work across multiple business domains, and strong communication and critical thinking skills.
• Preferred: Experience leading technical conversations/workshops to consensus and actions.
• Required: Experience documenting user/system requirements and user acceptance testing scripts.
• Required: Ability to balance enterprise, sector, and region requirements and maintain relationships at multiple levels.
• Required: Strong organization and multi-priority management skills.
• Required: Proficiency in creating engaging PowerPoint presentations and in Excel for data aggregation and presentation.
• Preferred: Familiarity with various IT programming languages, database platforms, ETL tools, cloud architectures, and mobility platforms.

Skills

• Analytical Reasoning
• Coaching
• Cost Management
• Critical Thinking
• Give Feedback
• Human-Computer Interaction (HCI)
• Organizing
• Performance Measurement
• Product Development
• Product Improvements
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Software Development Management
• Strategic Supply Chain Management
• Technical Credibility
• Technical Writing

Education

• Bachelor’s degree required