Technology Platform Manager- Sales Automation

Role Summary

This role entails regional responsibilities for North America, leading and executing pivotal business technology projects on and around the CRM platform. It supports sales, marketing and digital, overseeing all aspects of the CRM platform from conception to completion, including developing a cohesive technical roadmap, managing a development team, and ensuring solutions address business challenges with measurable outcomes.

Responsibilities

• Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to localize the global MedTech implementation.
• Establish and nurture relationships up and down the chain both within business and technology teams in the region and globally where necessary.
• Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs).
• Translate business strategy to technology solutions and articulate and effectively communicate the strategy and vision across the organization.
• Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards.
• Conduct experiments to test the real-world success of proposed solutions.
• Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities.
• Lead teams and deliver projects aligned to the platform’s vision, goals and encouraged outcomes. Define and ensure adherence to J&J processes and standards.
• Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards.

Qualifications

• Required: A minimum of a bachelor’s degree is required.
• Required: 8+ years of equivalent business or technology experience.
• Required: 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions.
• Required: 5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities.
• Required: 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams.
• Required: Completion of several full CRM implementations or complex IT projects from initiation, delivery to support.
• Required: The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills.
• Required: Experience documenting user/system requirements and user acceptance testing scripts.
• Required: Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level.
• Required: Strong ability to build and maintain relationships at various levels, both inside and outside an organization.
• Required: Ability to stay organized and manage multiple priorities with professionalism.
• Required: Proficiency in creating effective and engaging Microsoft PowerPoint presentations.
• Required: Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data.
• Required: Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions.
• Preferred: Certified on a CRM platform.
• Preferred: Experience working with Sales and Marketing Organizations.
• Preferred: Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries.
• Preferred: Experience in regulatory and compliance matters (CCPA, GDPR, etc.).
• Preferred: Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units.
• Preferred: Experience working in a regulated environment (e.g., GxP, HIPAA, GDPR, etc.).
• Preferred: Ability to context switch between multiple complex and fast-moving projects while maintaining high quality and rapid delivery.

Skills

• Analytical Reasoning
• Coaching
• Cost Management
• Critical Thinking
• Give Feedback
• Human-Computer Interaction (HCI)
• Organizing
• Performance Measurement
• Product Development
• Product Improvements
• Product Strategies
• Project Management Methodology (PMM)
• Research and Development
• Software Development Management
• Strategic Supply Chain Management
• Technical Credibility
• Technical Writing
• CRM platform proficiency
• Experience working with Sales and Marketing Organizations
• Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries
• Regulatory and compliance familiarity (CCPA, GDPR)

Education

• Bachelor’s degree (or higher) is required.