Technology Platform Manager- Sales Automation

Role Summary

Role entails regional responsibilities for North America, leading and executing pivotal business technology projects on and around our CRM platform. Supports sales, marketing and digital; oversee all aspects of CRM platform; drive projects from conception to completion; establish and manage a development team; ensure technical solutions address business challenges with measurable outcomes and metrics; create and implement a cohesive technical roadmap aligned with key business priorities on the CRM platform. The TPM will present and align leaders on business and technology strategies, manage licenses, financials, and metrics; consult with various technology teams; oversee design governance and reliability; lead development teams to deliver innovative solutions that enhance user experience and achieve goals. Collaborate with business leads to drive integrated digital initiatives within CRM. Locations: Jacksonville, Florida; New Brunswick, New Jersey; Raritan, New Jersey; Titusville, New Jersey.

Responsibilities

• Drive the Butterfly Program (migration from Salesforce to MS Dynamics) for Vision North America to ensure localization of the global MedTech implementation.
• Establish and nurture relationships up and down the chain both within business and technology teams in the region and globally where necessary.
• Partner with Business Product Owner and commercial leaders to define, shape and lead the business product strategy, roadmaps, business cases and outcomes (OKRs, KPIs).
• Translate business strategy to technology solutions and articulately and effectively communicate the strategy and vision across the organization.
• Have accountability for the solutions and their outcomes including related measures, metrics, and dashboards.
• Conduct experiments to test the real-world success of proposed solutions.
• Estimate development and effort levels to prioritize requirements and align IT capacity with top business priorities.
• Lead teams and deliver projects aligned to the platform’s vision, goals and encouraged outcomes. Define and ensure adherence to J&J processes and standards.
• Proactively partner with various internal teams and other regional and global enterprise architects to design scalable, flexible, and supportable technical systems that add business value and are aligned with the JJV technology strategy as well as enterprise patterns and standards.

Qualifications

• A minimum of a bachelor’s degree is required.
• 8+ years of equivalent business or technology experience are required.
• 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions, is required.
• 5+ years of experience and operational understanding of Salesforce.com, Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities, are required.
• 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams is required.
• Completion of several full CRM implementations or complex IT projects from initiation, delivery to support is required.
• Experience in building a digital ecosystem, including user applications, solution and system architecture, integrations, and related data strategy and analytical capabilities, is desired.
• The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills are required.
• Experience leading technical conversations, workshops, and workstreams to consensus, conclusions, and actions is desired.
• Experience documenting user/system requirements and user acceptance testing scripts is required.
• Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level, is required.
• Strong ability to build and maintain relationships at various levels, both inside and outside an organization, is required.
• Ability to stay organized and manage multiple priorities with professionalism is required.
• Proficiency in creating effective and engaging Microsoft PowerPoint presentations is required.
• Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data is required.
• Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions is desired.

Skills

• Preferred: Analytical Reasoning
• Preferred: Coaching
• Preferred: Cost Management
• Preferred: Critical Thinking
• Preferred: Give Feedback
• Preferred: Human-Computer Interaction (HCI)
• Preferred: Organizing
• Preferred: Performance Measurement
• Preferred: Product Development
• Preferred: Product Improvements
• Preferred: Product Strategies
• Preferred: Project Management Methodology (PMM)
• Preferred: Research and Development
• Preferred: Software Development Management
• Preferred: Strategic Supply Chain Management
• Preferred: Technical Credibility
• Preferred: Technical Writing

Education

• Bachelor’s degree is required.