Technology Engineering Associate Director, Observability and Event Management

Role: Associate Director responsible for enterprise observability and event management, providing technical leadership for monitoring, telemetry, and automation capabilities. Objectives include establishing a strategic observability framework, enhancing platform resilience, and enabling proactive operations through automation and AIOps. Responsibilities encompass defining observability standards across logs, metrics, traces, and digital experience monitoring; guiding architecture and engineering of telemetry pipelines like OpenTelemetry; leading event detection, correlation, enrichment, and automated responses; and managing vendor relationships and tool roadmaps. The role entails developing and mentoring a team, fostering a culture of reliability and data-driven decision-making, and collaborating closely with cloud and platform engineering teams to embed observability into services and infrastructure. Qualifications include a Bachelor's degree with 9+ years (or Master's/PhD with proportionate experience) in IT, Computer Science, or related fields. Expertise in monitoring platforms such as Datadog, Dynatrace, Grafana, or SolarWinds, along with deep understanding of OpenTelemetry, distributed tracing, event correlation, and automation frameworks, is required. Strong communication skills and experience translating telemetry into actionable insights are essential. The position emphasizes leadership in enterprise-wide platform strategy, automation, and reliability engineering, supporting the organization’s technology transformation efforts.