Technical Systems Business Analyst

Role Summary

The Technical Systems Business Analyst serves as a vital link between Digital Technology teams and business stakeholders, ensuring that business needs are translated into effective technical solutions. This role guides moderately complex technology initiatives with a strong emphasis on delivering impactful business outcomes and exceptional user experiences. The ideal candidate will have the capability to contribute to and drive mid-scale digital programs from concept to execution, gathering, analyzing, and clearly communicating requirements to ensure that digital solutions align with strategic goals and meet the expectations of end users.

Responsibilities

• Translate functional needs into actionable business requirements, ensuring clear communication across stakeholders, delivery teams, and relevant Digital functions to support strategic initiatives.
• Lead the elicitation, analysis, documentation, and validation of user requirements, enabling the development of solutions that align with BMS's mission to transform patients' lives through science.
• Foster strong partnerships with business stakeholders and cross-functional project teams, serving as a liaison between business units and technical delivery teams to ensure alignment and shared understanding.
• Develop and maintain business process models, conceptual data models, and system requirement artifacts to support solution design and enterprise architecture standards.
• Establish and manage a baseline of requirements, ensuring traceability throughout the project lifecycle and alignment with regulatory, compliance, and quality standards.
• Contribute to solution design discussions, ensuring that proposed designs meet business needs and deliver value to internal and external stakeholders.
• Define and communicate the approach for requirements management and change control, supporting transparency and agility throughout the project lifecycle.
• Support project planning activities, including input into work breakdown structures, timelines, and resource planning to ensure successful delivery.
• Manage evolving requirements, partnering with Project Managers to assess scope impacts and mitigate risks associated with changes.
• Identify and escalate requirement-related risks, ensuring timely resolution and alignment with project objectives.
• Collaborate with functional stakeholders and Digital teams to ensure successful execution of business cases and realization of expected benefits.
• Evaluate solution options, contributing to business case development and recommending optimal approaches based on feasibility, impact, and alignment with BMS's digital strategy.
• Maintain awareness of existing platforms and technologies, promoting adoption, enhancement opportunities, and alignment with industry trends and innovation.

Qualifications

• Required: Bachelor's or master's degree in computer science, Engineering, or a related technical field.
• Required: 5 years' experience in project level business analysis using standard requirements business analysis techniques including brainstorming, interviewing, requirements sessions, activity diagrams, process modeling, conceptual data modeling, use case and wireframes desired
• Required: 3-5 years' experience in program level business analysis leadership
• Required: Demonstrates the ability to effectively prepare and maintain the following documents / tools
  • Business Process
  • Process Flow Analysis
  • Experience working with developers
  • Experience with Cloud Solutions and/or RDBS
  • Basic competence in at least one programming language
  • Requirements Definition
  • Data Models
  • Detailed Functional Design
  • Executive Summaries
• Required: Good Project Management skills with knowledge on Agile principles.
• Required: Experience collaborating with and managing cross-functional teams including business subject matter experts, technical experts and compliance teams for project execution.
• Required: Strong analytical skills with demonstrated experience understanding business requirements, technical concepts and business processes.
• Required: Strong knowledge of analytics, quantitative and problem-solving skills to drive decisions for optimized solutioning.
• Required: Strong stakeholder management, facilitation, influencing and negotiation skills.
• Required: Strong working knowledge on MS Tools - Project, Word, PowerPoint, Excel.
• Required: Excellent communication skills in both written & verbal English (and have worked in a global/multicultural environment).
• Preferred: Experience with laboratory information management systems (LIMS) or bioinformatics platforms.
• Preferred: Familiarity with regulatory standards for medical software (GMP, GxP, FDA, IEC 62304).
• Preferred: Experience in test-driven development and continuous integration.
• Preferred: Background in data science or statistical analysis using R or similar tools is a plus.
• Preferred: Experience with cloud platforms (Azure, AWS) and DevOps tools is preferred.