Technical System Owner

Role Summary

The Technical Systems Owner works closely with the manufacturing teams and DDT leaders to execute the digital strategy roadmap. You lead the support and ownership of technical systems ensuring flawless operation for a growing portfolio of application/systems across various domains (e.g. Manufacturing, Supply Chain, Quality, Engineering, Finance, HR, Procurement, EHS, etc). Location: USA - MA - Lexington.

Responsibilities

• Analyze complex business processes to identify, evaluate, develop and/or redesign systems, processes, and procedures to meet user requirements on large initiatives.
• Create detailed written user requirements.
• Provide consultation to customers on business process redesign.
• Assist in the development of system documentation and training materials as well as training processes.
• Act as the technical system owner for digital solutions within your assigned domain.
• Collaborate with application SMEs to understand systems and interfaces, ensuring good data quality of the data exchange during usage.
• Encourage the reuse of existing digital technologies to automate and simplify repetitive tasks.
• Exhibit a continuous improvement mindset to automate and simplify repetitive tasks leveraging workforce automation.
• Persuade others with fact-based judgments of business situations to apply technical solutions.

Qualifications

• 5+ years’ experience in applying information systems solutions to business problems.
• Good understanding of the available digital technology platforms and their applicability in the pharmaceutical industry (e.g., Data Visualization & Analytics, Robotic Process Automation, IoT, Paperless technologies).
• Experience in system testing, validation, problem resolution, and training.
• Strong communication and interpersonal skills.
• Experience in Manufacturing, Process and Pharmaceuticals industries preferred.
• Gather, understand, and document business processes, objectives, specifications, and requirements on medium/large size projects to support systems within your technical domain.
• Self-management and time management skills.
• Ability to effectively communicate and influence others across all levels of the organization to drive transformational change.
• Ability to write and speak in English.
• Excellent oral and written communication, analytical, critical thinking and problem-solving skills.
• Proficient in capturing business requirements from complex business partnering relationships between functions and applying technical solutions.
• Presentation skills to facilitate discussions and present findings to leadership teams and subject matter experts.
• Technical experience and troubleshooting knowledge.

Education

• Bachelor's degree preferred or relevant work experience in systems or business.

Additional Requirements

• Work in a controlled environment requiring special gowning and wear protective clothing over the head, face, hands, feet and body. This may include additional hearing protection for loud areas.
• Need to remove all makeup, jewelry, contact lenses, nail polish and/or artificial fingernails while in the manufacturing environment.
• Work in a cold, wet environment.
• Work multiple shifts, including weekends, or be asked to work supplemental hours, as necessary.
• Work around chemicals such as alcohol, acids, buffers and Celite that may require respiratory protection.
• Access to transportation to attend meetings.
• Ability to travel to meetings regionally and globally.