Technical Support Scientist

Role: Technical Support Scientist specializing in RNAscope, providing application assistance, troubleshooting, and customer training for molecular biology and tissue analysis products. Responsibilities: serve as primary customer contact via multiple channels, ensure prompt issue resolution, log and analyze support issues using Salesforce CRM, collaborate with Sales, Marketing, R&D, and contribute to knowledge database development. Requirements: PhD with 0+ years, MS with 3+ years, or BS with 5+ years of laboratory experience in molecular biology or biochemistry; 5+ years of lab experience, with preference for pathology, histology, and tissue assay expertise (IHC, ISH, imaging). Skills: troubleshooting biological assays, strong communication, customer service orientation, team player, ability to travel (~10%), office environment with occasional lab work (~5%). HighValue: support for molecular and tissue analysis tools, customer-facing role in research/research-use setting, technical troubleshooting, and cross-department collaboration.