Technical Service Manager - US Beef

Role Summary

The Technical Service Manager - US Beef is an integral part of our Sales team based out of the US – Teaneck, NJ – Remote site.

Responsibilities

• Work with the sales team to develop and implement customer-specific account plans and strategies that actively support the US beef business and geography-specific sales goals and objectives.
• Support achievement of budgeted sales for Phibro beef product portfolio by creating product awareness and demand.
• Lead Phibro nutritionist advisory board strategy and plan.
• Build strategic relationships with consulting nutritionists and staff nutritionists at major feedyards and feed manufacturers, veterinarians, and key university researchers.
• Develop and provide product, marketing and technical training for the sales team and our customers.
• Provide technical support for customers, key influencers and end users, ensuring proper use of products in the US beef portfolio.
• Participate in preparation of sales support materials for use by the sales team and customers.
• Participate in design and implementation of research and demonstration trials to support and expand sales of existing products.
• Actively propose and identify new product needs.
• Publish research trial results in the scientific literature, conference proceedings, and industry magazines following internal approval processes to protect and grow the scientific foundation and validation of our team, products, and brand.
• Communicate evolving issues/trends and their potential impact within the beef and relevant agriculture/protein industries by staying current with industry reports and scientific literature, attending professional meetings, and engaging with experts.
• Keep account managers, the business director, and the technical team informed of all activities with current and prospective customers, key influencers, and end users through active communication and CRM usage.

Qualifications

• Advanced degree in ruminant nutrition and/or ruminant physiology (Ph.D. preferred); DVM with appropriate background and depth of experience will be considered.
• Minimum ten years of industry experience in a technical support role with primary expertise in beef cattle nutrition and management; prior product development experience encouraged.
• Experience in a team-oriented, performance-driven work environment with proactive communication and collaboration.
• Familiarity with beef economics and ability to connect product science to business implications.
• Strong written and verbal communication skills with ability to make professional presentations and proposals to internal and external audiences.
• Ability to build and maintain strategic customer relationships and handle multiple priorities in a self-directed manner.
• Proven track record of achieving assigned goals and objectives.

Education

• Advanced degree in ruminant nutrition and/or ruminant physiology, Ph.D. preferred; DVM with appropriate background may be considered.
• Demonstrated ability to build and maintain strategic customer relationships and manage multiple priorities.

Skills

• Ability to maintain a positive attitude and treat clients and coworkers with courtesy and respect.
• Ability to translate client needs into products/services and provide problem resolution.
• Extensive client interaction skills with business acumen, energy, drive, and client focus.
• Planning skills to establish work priorities and meet commitments; strong sales skills to help clients overcome obstacles.
• Strong client satisfaction skills with an empathic approach to client needs; self-starter who works well in groups.