Technical Product Owner, ServiceNow Platform Solutions
Johnson & Johnson
9 hours ago
Remote friendly (New Brunswick, NJ)
United States
IT
Role Summary:
- Lead delivery and support of the ServiceNow Platform for GS Service Management Transformation Products, focusing on HR, Procurement, and Finance global services and the Employee Experience.
- Serve as solutions architect and Technical Product Owner (TPO) with end-to-end ownership of ServiceNow SMT products/initiatives; drive agile delivery, set/maintain product roadmaps, and coordinate with multi-disciplinary teams.
Responsibilities:
- Use in-depth ServiceNow knowledge (HRSD, S2P, Employee Center) to guide development.
- Design, architect, and implement scalable/secure ServiceNow solutions aligned with business requirements and best practices.
- Build ServiceNow integrations with enterprise systems; ensure seamless data flow.
- Lead strategy, backlog prioritization, and configuration; take ownership of HRSD and S2P product backlogs.
- Define user stories, gather requirements/feedback with stakeholders, and act as “voice of the customer.”
- Implement agile practices (planning, refinement, reviews) and drive continuous improvement.
- Conduct demos/POCs; maintain strong UX focus; communicate to technical and non-technical stakeholders.
- Advise technology leaders; collaborate globally; influence enhancements with vendors/partners.
- Use analytics/KPIs and value realization to measure success and impact; develop platform strategy and transition from program to product.
Qualifications:
- Bachelor’s in IT/MIS/CS/Business Admin.
- 5+ years ServiceNow Platform/Product experience, including HR Service Delivery (HRSD) and/or Source-to-Pay implementation.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for HRSD and/or other products.
- 2+ years leading/creating technical products and capacity-based teams in fast-paced Agile.
- Agile tool proficiency (JIRA/Confluence) preferred.
Preferred Skills:
- Global experience; strong change leadership.
- End-to-end design thinking/user experimentation; roadmap creation.
- Strong communication, negotiation, leadership, and relationship skills.
- Proactive ServiceNow trend/feature awareness and process improvement mindset.
- Lead delivery and support of the ServiceNow Platform for GS Service Management Transformation Products, focusing on HR, Procurement, and Finance global services and the Employee Experience.
- Serve as solutions architect and Technical Product Owner (TPO) with end-to-end ownership of ServiceNow SMT products/initiatives; drive agile delivery, set/maintain product roadmaps, and coordinate with multi-disciplinary teams.
Responsibilities:
- Use in-depth ServiceNow knowledge (HRSD, S2P, Employee Center) to guide development.
- Design, architect, and implement scalable/secure ServiceNow solutions aligned with business requirements and best practices.
- Build ServiceNow integrations with enterprise systems; ensure seamless data flow.
- Lead strategy, backlog prioritization, and configuration; take ownership of HRSD and S2P product backlogs.
- Define user stories, gather requirements/feedback with stakeholders, and act as “voice of the customer.”
- Implement agile practices (planning, refinement, reviews) and drive continuous improvement.
- Conduct demos/POCs; maintain strong UX focus; communicate to technical and non-technical stakeholders.
- Advise technology leaders; collaborate globally; influence enhancements with vendors/partners.
- Use analytics/KPIs and value realization to measure success and impact; develop platform strategy and transition from program to product.
Qualifications:
- Bachelor’s in IT/MIS/CS/Business Admin.
- 5+ years ServiceNow Platform/Product experience, including HR Service Delivery (HRSD) and/or Source-to-Pay implementation.
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist for HRSD and/or other products.
- 2+ years leading/creating technical products and capacity-based teams in fast-paced Agile.
- Agile tool proficiency (JIRA/Confluence) preferred.
Preferred Skills:
- Global experience; strong change leadership.
- End-to-end design thinking/user experimentation; roadmap creation.
- Strong communication, negotiation, leadership, and relationship skills.
- Proactive ServiceNow trend/feature awareness and process improvement mindset.