Technical Customer Success Specialist

Role: Technical Customer Success Specialist focusing on post-EMR integration success for Foundation Medicine’s genomic data solutions. Responsibilities: drive EMR ordering adoption, serve as technical primary contact, coordinate non-EMR data delivery workstreams, troubleshoot data issues, and collaborate on product enhancements. Requirements: Bachelor's degree or equivalent, 2+ years in customer success, healthcare IT, or related roles; experience supporting clinical or genomic data workflows. HighValue: supporting EMR systems like Epic or Cerner, handling structured clinical/genomic data formats (XML, BAM, VCF), knowledge of HL7 standards, and understanding of lab/clinical workflows. Work setup: Remote; salary range $78,320–$97,900; additional benefits and bonus potential.