Tech at Lilly Premium Support Analyst

Company Name

Eli Lilly and Company

Job Overview

Provide premium IT support to senior leadership, executive assistants, and key project teams at Eli Lilly.

Responsibilities

• Deliver IT support aligned with best practices
• Enhance customer experience
• Develop IT service management policies
• Improve support processes

Key Qualifications

• Strong communication skills
• Problem-solving skills
• Customer service skills
• Experience in ITIL and project management methodologies (a plus)

Education and Experience Requirements

• Bachelor's degree in a technical field with 2+ years of lead IT support experience
• GED with 3+ years of IT support experience

Work Environment

The position is 100% onsite.