Supervisor, Screening & Registration

Role Summary

The Screening and Registration Supervisor will oversee the day-to-day activities of the registration and screening areas and ensure adherence to SOPs and regulatory requirements. This role manages the training plan, staff development, and donor flow to maximize center production while maintaining a safe and welcoming environment for donors and staff. The supervisor monitors operations to prevent deviations, ensuring readiness for audits and high levels of customer service. It serves as a bridge between daily operations and administration.

Responsibilities

• Monitors donor flow to ensure donors are moving through the center at the expected pace, adjusting as necessary, and seeking ways to improve workflow and identify efficiencies.
• Works directly with QAS/designee in areas such as monitoring of errors, developing and implementing corrective actions, and ensuring the Center meets regulatory, cGMP, and customer requirements always.
• Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
• Ensures trained and adequate staff are available daily.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into annual evaluations.
• Sets an example of good work ethic and instills good work ethic in staff.
• Other duties as assigned by management.

Supervisory Duties

• Monitors staff performance against existing standards and provides immediate correction to staff as needed.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.

Qualifications

• Required: High School diploma
• Required: Occupational exposure to blood borne pathogens
• Required: Available to work extended shifts and weekends
• Required: Ability to lift, pull, or tug up to 40lbs
• Required: Work requires extended periods of standing and bending
• Ability and skill level to supervise and train others (required)
• Preferred: Previous experience in a supervisor role in a medical related field
• Preferred: Ability to drive for extended periods (four hours at a time)

Additional Requirements

• Travel: Ability to drive or fly to company/industry meetings, training, and in support of other ADMA Centers as determined by supervisor.