Supervisor, Screening & Registration

Role Summary

Supervisor, Screening & Registration role overseeing day-to-day activities in the registration and screening areas, ensuring training plan and SOP execution, and maintaining a productive, compliant, and donor-focused environment.

Responsibilities

• Monitors donor flow to ensure donors are moving through the center at the expected pace, adjusting as necessary, and seeking ways to improve workflow and identify efficiencies.
• Works directly with QAS/designee in areas such as monitoring of errors, developing and implementing corrective actions, and ensuring the Center meets regulatory, cGMP, and customer requirements always.
• Ensures medical supplies and other company resources are used as intended by routinely monitoring inventory against usage.
• Ensures trained and adequate staff are available daily.
• Directly oversees donor satisfaction on a day-to-day basis and works to limit all unnecessary annoyances or delays.
• Provides input into annual evaluations.
• Sets an example of good work ethic and instills good work ethic in staff.
• Other duties as assigned by management.
• Monitors staff performance against existing standards and provides immediate correction to staff as needed.
• Manages absences, attendance issues, and work task schedules on a proactive basis.
• Provides routine feedback to supervisor through one-on-one communication, telephone updates, action reports and other management reports. Informs supervisor of critical issues right away.

Qualifications

• Education Requirements: High School diploma
• Experience Requirements: Previous experience in a supervisor role in a medical related field preferred.
• Ability to drive for extended periods (four hours at a time).
• Ability to drive or fly to company/industry meetings, training, and in support of other ADMA Centers as determined by supervisor.
• Occupational Exposure to blood borne pathogens.
• Available to work extended shifts and weekends.
• Ability to lift, pull, or tug up to 40lbs.
• Work requires extended periods of standing and bending.
• Ability and skill level to supervise and train others required.

Skills

• Customer service excellence
• Regulatory and cGMP compliance
• Training and SOP execution
• Inventory management
• Team leadership and supervision

Education

• High School diploma

Additional Requirements

• Occupational exposure to bloodborne pathogens
• Extended shifts and weekends
• Ability to lift up to 40 lbs and prolonged standing/bending
• Willingness to travel to meetings/trainings and support other centers as needed