Supervisor - Billing Operations, Patient Liaison

Role Summary

Caris Life Sciences is seeking a full-time Our Patient Liaison responsible for resolving issues, directing patient inquiries or complaints, facilitating satisfactory resolutions, and follows up to ensure issues have been resolved for specific accounts. The Supervisor acts as a first-line leader, providing coaching, guidance, and operational support to achieve departmental and organizational goals while utilizing communication skills to explain our services to patients during this difficult time in their life.

Responsibilities

• Supervise a team of specialists handling inbound and outbound calls to explain services, offer financial assistance and secure payment when needed.
• Monitor team performance, including call volume, resolution rates, and adherence to productivity/quality standards.
• Provide daily coaching, feedback, and training on payer follow-up techniques and effective communication strategies.
• Assist staff with escalated patient calls and complex resolutions.
• Maintain staff schedules and manage workload to ensure timely and accurate follow-up of assigned accounts.
• Collaborate with peers and leadership to refine scripts, workflows, and call strategies.
• Ensure compliance with payer requirements, HIPAA, and internal policies.
• Serve as a liaison between staff and leadership, communicating updates, priorities, and expectations.
• Partner with leadership to support implementation of system enhancements and automation.
• Ensure team compliance with HIPAA, payer regulations, and Caris policies.
• Participate in internal audits and support corrective actions.
• Stay up to date on internal changes, requirements, and industry best practices.

Qualifications

• Required: High School diploma or equivalent; 5‚Äì7 years of experience in healthcare billing operations, with at least 2‚Äì3 years in a supervisory or management role.
• Required: Strong knowledge of CPT, ICD-10, HCPCS coding and revenue cycle management.
• Required: Ability to lead cross-functional initiatives and manage timelines, resources, and deliverables.
• Required: Demonstrated ability to lead teams, manage change, and drive performance in a fast-paced environment.
• Required: Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Access) and healthcare billing systems.
• Required: Strong interpersonal, communication, and problem-solving skills.

Preferred Qualifications

• Associate‚Äôs or Bachelor‚Äôs degree in Healthcare Administration, Business, or related field (or equivalent work experience).
• Familiarity with lab workflows and integration with billing systems.
• Experience with Data Analytics Tools.
• Proven ability to lead teams through organizational or system transitions.
• Experience in Precision Medicine or Oncology Billing.
• Focus on service, quality, and continuous improvement.
• Ability to analyze complex issues and develop effective solutions.
• Work effectively across departments to achieve shared goals.
• Understand and exceed internal and external client expectations.
• Thrive in a dynamic environment with evolving priorities.

Physical Demands

• Ability to sit and/or stand for extended periods.
• Perform repetitive motions and lift up to 15 pounds.
• Majority of work performed in a desk/cubicle environment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• This position may require some evenings, weekends and/or holidays.