Supervisor - Billing Operations

Supervisor - Billing Operations

Company Name: Caris Life Sciences

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Billing Department is at the center and forefront of our financial operations. This position is responsible for overseeing the appeals process within the billing department, ensuring timely and accurate resolution of denied or underpaid claims. This role requires a strong understanding of payer guidelines, excellent analytical skills, and the ability to lead a team in a fast-paced, deadline-driven environment. The ideal candidate will be a proactive problem-solver who can identify trends, a hands-on leader with strong analytical skills, a deep understanding of the revenue cycle, and a passion for process improvement and team success. This role ensures timely and accurate follow-up on outstanding claims while also supporting team development through audits, training, and regular one-on-one coaching.

Job Responsibilities

• Conduct regular one-on-one meetings to provide feedback, coaching, and performance updates.
• Perform quality audits on team members’ work to ensure accuracy and adherence to policies.
• Identify training needs and deliver targeted training sessions to improve team performance.
• Support employee engagement and development through mentoring and career pathing.
• Assist in hiring, onboarding, and performance evaluations.
• Develop and maintain standard operating procedures (SOPs) for claim follow-up and appeals processes.
• Monitor and manage appeal workflows, prioritizing high-impact or time-sensitive cases.
• Monitor team productivity and ensure timely follow-up on outstanding claims to maximize reimbursement.
• Review and resolve complex or escalated denials and appeals.
• Analyze denial trends and collaborate with internal teams to implement corrective actions.
• Ensure compliance with payer-specific guidelines and regulatory requirements.
• Analyze denial trends and root causes to identify opportunities for process improvement.
• Prepare and present regular reports on appeal outcomes, denial rates, and team performance to leadership.

Required Qualifications

• 3+ years of experience of Medical Billing
• 1–2 years of supervisory or team lead experience preferred.
• Strong knowledge of healthcare billing, payer guidelines, and denial management.
• Proficiency in Microsoft Office, Word, and Excel.

Preferred Qualifications

• Strong Leadership, communication, and Interpersonal Skills
• Ability to analyze data, identify trends, and implement process improvements.
• Detail-oriented with strong organizational and time management skills.
• Must have the ability to work independently and adapt to a fast-changing environment.
• Must have creative, self-disciplined, and capable of identifying and completing critical tasks independently.

Physical Demands

• Must possess ability to sit and/or stand for long periods of time.
• Must possess ability to perform repetitive motion.
• Ability to lift up to 15 pounds.
• Majority of work is performed in a desk/cubicle environment.

Training

• All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.

Other

• Willingness to work shift work and overtime is required.
• Job may require occasional weekends, evenings, and/or holidays.

Conditions of Employment:

Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.