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Strategic Business Operations Manager

Rakuten Rewards
September 03, 2026
Full-time
Remote friendly (San Francisco, CA)
Worldwide
Operations
Role: Strategic Operations Partner to the CEO at Rakuten International, focusing on translating organizational strategy into effective operating mechanisms. Responsibilities: structure senior leadership discussions, manage enterprise-level planning rhythms, monitor critical initiatives and risks, develop KPI frameworks and executive materials, and support decision-making with market and competitive analysis using AI tools. Requirements: Bachelor's degree; 5+ years in Strategy & Operations, Business Operations, Consulting, or similar roles; proven ability to operate independently in ambiguous environments and influence senior leaders; strong analytical, communication, and stakeholder management skills. Preferred: experience with AI tools like Claude for content creation and workflow automation, and familiarity with enterprise planning and decision frameworks. High-value specifics: role supports enterprise strategic execution in a fast-paced, tech-driven environment, emphasizing AI-enabled workflows, executive communication, and cross-functional collaboration. Location: not specified, likely remote or hybrid, with a focus on executive-level support.