Strategic Business Operations Manager
Rakuten Rewards
September 03, 2026
Full-time
Remote friendly (New York, NY)
Worldwide
Operations
Role: Enterprise Strategy & Operations Partner supporting senior leadership at Rakuten International, focusing on translating strategic priorities into operational plans and enhancing decision-making processes. Responsibilities: develop and maintain company-wide planning cadences, structure executive discussions, oversee enterprise operating rhythm, monitor critical initiatives, and create KPI frameworks and executive materials. Utilize AI tools for content drafting and analysis, and contribute to competitive landscape assessments. Qualifications: Bachelor's degree, 5+ years in Strategy & Operations, Business Operations, or related roles; proven experience partnering with senior executives, influencing outcomes, and shaping enterprise models. Skills: strong analytical ability, executive presence, adaptability, and experience with generative AI tools such as Claude or ChatGPT. Preferred: experience with AI workflows, structured analysis, and synthesis in executive settings. High-Value: strategic planning, decision frameworks, executive communication, AI-enabled workflows, and cross-functional stakeholder engagement in a fast-paced tech environment. Work setup: not specified; operates at an enterprise level with a focus on influencing senior leadership.