Sr. UX Researcher
Rakuten Rewards
August 20, 2026
Full-time
Remote friendly (San Francisco, CA)
Worldwide
$171,612 - $171,612 USD yearly
Marketing
Role: Senior UX Researcher responsible for leading end-to-end research initiatives to inform product strategy, primarily in consumer-focused digital platforms. Responsibilities: translate business questions into research plans, conduct qualitative and quantitative studies across discovery and optimization phases, synthesize insights into actionable recommendations, and influence product roadmaps through stakeholder presentations. Collaborates closely with Product, Design, Engineering, and Marketing teams, contributing to research standards and literacy. Qualifications: 5+ years in UX research within consumer technology, skilled in qualitative and quantitative methods, with strong communication, storytelling, and stakeholder influence abilities. Requirements include a Bachelor's degree and proven experience in ambiguous, fast-paced environments. Preferred: ecommerce or consumer product experience, familiarity with analytics tools like Tableau, and market research or competitive analysis expertise. High-Value: consumer digital platforms, product discovery and optimization, cross-functional influence, research leadership, strong stakeholder engagement. Work setup: in-office preferred in San Francisco or NY, with remote options available in multiple states.