Job Summary

BioCryst is a fast-growing pharmaceutical company with an immediate opening for an experienced Sr. Systems Engineer who can effectively support and manage the company’s technology strategy and daily operations of Intune and company software deployment systems. The Sr. Systems Engineer will provide operational support for maintaining the company servers and network configurations. BioCryst is a cloud-focused organization so this role will need to bring expertise in this area as well as expertise in managing service providers in this area. He or she will ensure systems are compliant, supported, and achieve maximum value for the company.

Essential Duties & Responsibilities

• Solve business problems by performing analysis, preparing recommendation(s), and providing project leadership/management for successful implementation of relevant technology, business process modifications, and/or enhancements
• Design, configure, deploy, and maintain servers, storage, and network solutions, for both on-premises and cloud environments
• Monitor, measure, and optimize the performance of all network hardware, storage, compute, software, telephony, cabling, and data communications connections ensuring maximum uptime
• Identify, analyze, diagnose research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating, and escalating severe issues as appropriate
• Provide escalated support for the Service Desk, Level II, and Senior Network Administrators and perform tactical problem resolution as required
• Assist with the implementation of security initiatives and cybersecurity-related projects
• Communicate highly technical information to both technical and non-technical personnel
• Develop and maintain network security, data integrity, and file system security processes and procedures
• Perform knowledge transfers among team members by preparing and maintaining documentation for networks, systems, processes, procedures, written instructions, and solutions to problems
• Monitor, maintain, and ensure the integrity of all system and infrastructure-related backup processes
• Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
• Available to work after hours and weekends as required
• Provide onsite infrastructure support 5 days a week within the Durham office locations
• Other duties and projects as assigned by the supervisor
• Excellent time management ability to prioritize queues, projects, and other assignments.
• Strong team player working on both shared and individual assignments.
• All other duties as assigned

Experience & Qualifications

• At least 5-7 years of experience supporting servers and networking information systems and services in a corporate environment, preferably within the Life Sciences industry
• Bachelors’ Degree in business or technology discipline or an equivalent combination of education and experience preferred
• Excellent knowledge of VMware, Cisco Meraki, Firewalls, Microsoft Active Directory, Microsoft Entra, and Microsoft Azure Cloud Computing
• Expertise in industry-standard backup and recovery procedures, monitoring tools, as well as vulnerability and patch management
• Skill in project and resource management, in addition to planning, managing, and delivering of technical solutions
• Strong interpersonal skills and the ability to work collaboratively and will be an effective communicator with excellent written and verbal communication and presentation skills.
• Ability to work as part of a team, both in a leadership role and as a contributing member of the company
• Experience with regulatory guidelines and managing environments containing regulated systems

The statements in this position description are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. The manager may assign additional responsibilities and assignments from time to time.

BioCryst is an equal opportunity employer and is committed to providing equal employment opportunities without regard to age, race, religion, sex, sexual orientation, gender identity, national origin, Veterans status, disability and/or other protected class characteristics. Additionally, BioCryst is committed to achieving its business objectives in compliance with all federal, state and local law.