Sr. Supervisor, Customer Support- Specialty

Role: Senior Supervisor – Customer Support in biopharma specialty operations, focusing on driving business results, employee engagement, and cross-functional collaboration. Responsibilities: manage regional business plans, monitor performance metrics, communicate effectively, support change management, and partner with external stakeholders for strategic initiatives. Oversee approximately $3M in annual revenue linked to patient onboarding and internal budgets; develop and assess territory strategies; manage team performance and employee relations. Requirements: Bachelor's degree (advanced degree preferred); 3-5 years leading large teams, ideally in contact center or customer support environments; strong communication, analytical, and leadership skills; experience with performance management. High-Value: customer support, specialty biopharma, performance management, cross-functional stakeholder engagement, team leadership, remote/hybrid work, no specific travel indicated.