Sr. Specialist, AI CRM Engineering

Role: Senior Specialist in AI CRM Engineering, focused on developing AI-enabled features within Veeva CRM/Vault CRM ecosystems to enhance pharmaceutical field workflows. Responsibilities include designing, implementing, and integrating AI/ML workflows such as next-best-action models, call summaries, sentiment analysis, and intelligent notifications; supporting AI governance and compliance practices; and collaborating with Data Science, Analytics, and cross-functional teams throughout the SDLC. Qualifications: Bachelor's in Computer Science, Data Science, or related field; 5+ years in IT, including 2+ years in CRM configuration and customization (Veeva, Salesforce); 1.5+ years applying AI/ML in enterprise settings; experience with Python, SQL, AWS, DataBricks, and AI frameworks like OpenAI, Anthropic; active certifications preferred. High-Value: AI/ML integration within regulated life sciences CRM platforms, emphasis on GxP compliance, life sciences data privacy, and enterprise AI development. Work setup involves collaborative, cross-functional teamwork with some remote or hybrid work, adhering to BMS occupancy policies.